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Meta Quest 2 is broken

Fredzilla44
Protege

Will not power up I brought last August please send replacement 

3 REPLIES 3

Fredzilla44
Protege

Meta give me my 25 percent off codes

MetaQuestSupport
Community Manager
Community Manager

Hi there, @Fredzilla44! We know how important it is for our new devices to be working properly, and we'd be glad to assist. Before we jump into replacement options, we would like to confirm a bit more information:

 

  • Does the LED next to the power button light up?
    • If so, what color?
  • Has the headset been left to charge for at least 2 hours?
  • Have you tried different power cords, adaptors, and outlets to charge the headset?
  • Are you using an Elite Strap with Battery or any other accessories such as external battery packs, external fans, etc?
  • Has the headset experienced any physical impacts or encountered any liquids?
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi again, @Fredzilla44! We're following up to make sure you got our last message. Please let us know if we can provide any assistance or information!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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