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Meta Quest 2 issues

Diabolicality
Honored Guest

-Randomly going into sleep mode

- Showing 3d objects but they look like they have no depth

- Controllers not connecting

I'm not sure as to why this is happening it kind of appeared out of nowhere, my headset is not damaged so I'm confused

I've attempted restarting it and powering it on and off but it hasn't done anything.

Please help fix this.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Diabolicality. We know all of these issues are keeping you away from enjoying VR, so we'd love to take a further look into your device to get you back up and running smoothly!

So that we're able to, we would like to gather the following details: 

  • Make sure all third party accessories are removed from the headset and controllers.
  • Are any LED lights seen on the controller or headset?
  • Have the controllers been unpaired and repaired through the mobile app?
  • Has the headset been hard rebooted? This can be completed by holding the power button for 30 seconds.
  • Have the headset and mobile app been updated recently?

Once reviewed, if any issues persist, do send us a PM. To do so, either select our name to get to our profile page, or click here while signed in to the community. We hope to hear from you soon! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Diabolicality. We just wanted to check in to see if any further assistance was needed. If so, do let us know! We'd love to continue working with you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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