10-07-202411:30 PM - last edited on 10-07-202411:38 PM by KaminasWife
My headset keeps disconnecting from the WiFi, I saw that someone had to turn off WiFi6 in their router, but I don't know how to do that. Can someone tell me how to turn off WiFi6 in AT&T's BGW320-505 router? That's the model I have.
We understand how frustrating this can be when your WIFI doesn't connect with your Quest 2 headset.
Some common blockers can be:
Using a New Router
Using Dual Band features
For this, we'd recommend you trying the below:
Disabling IPv6 in their router settings.
Disabling the Dual Band (5 GHz and 2.4 GHz) feature of the router so the headsets can be on the same channel. This may help the headset from joining another channel which can impact the Wi-Fi signal.
If the problem still persists, we'd recommend you sending us a private message on Meta Support. To send us a DM, click here: https://metaque.st/CommunitySupport
Next, click "Send a Message"! Please remember, you must be signed into the community first to send us a private message. See you there!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
We understand how frustrating this can be when your WIFI doesn't connect with your Quest 2 headset.
Some common blockers can be:
Using a New Router
Using Dual Band features
For this, we'd recommend you trying the below:
Disabling IPv6 in their router settings.
Disabling the Dual Band (5 GHz and 2.4 GHz) feature of the router so the headsets can be on the same channel. This may help the headset from joining another channel which can impact the Wi-Fi signal.
If the problem still persists, we'd recommend you sending us a private message on Meta Support. To send us a DM, click here: https://metaque.st/CommunitySupport
Next, click "Send a Message"! Please remember, you must be signed into the community first to send us a private message. See you there!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
We're just checking on you to see if the issue has been resolved. If you still need help, we'd request you to slide into our DMs. To send us a DM, click here: https://metaque.st/CommunitySupport
Next, click "Send a Message"! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey, sorry for the late message. I had done the instructions provided and had managed to stay connected for over 30 minutes. I'll try to do some later testing during this week, but so far, thanks for the help. If there's anymore issues, I'll leave come back immediately for more help.
No problem at all! Hopefully everything runs smooth from now on but in the event that something comes up, feel free to reach out to us and we'll help as much as we can.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
