Meta Quest 2 keeps freezing

[FawnAble]

So I need help understanding and knowing what's going on,

first off my Vr headset (2) is almost new, I've had it for about a year and my pc is up to date from my knowledge. My Specs for my pc are completely over what the minimum required specs are even for Vr. And my storage if pretty clean.

Setting up Vr goes as followed

- opening the meta app on pc

- once done loading in from the meta Vr white land, I open steam Vr 

-i get into the steam Vr home

now on to the problem. I have a PC linked oculus meta 2 headset. When I get in Vr my screen inside the headset will freeze, I will look around and it all just the windows filed problem.. (if you know you know) but all I do is unplug my link cable and re-plug back in and it will work. here's my problem, when i unplug it, it also disconnects my FBT (Full body tracking) and I have to completely recalibrate everything again.. very annoying.. and its not a one and don't glitch, it happens A LOT with in an hour of being on it maybe happens 2 or 3 times, especially when starting up and getting into steam Vr. I'm not sure if this is a steam Vr thing or a meta thing but i need help to fix it. it does not make me a happy camper T^T so please get back asap so i can get back to enjoying my Vr experience with peace.

[MetaQuestSupport]

Hey there, @FawnAble. We see that you are having some issues with PCVR losing tracking while you are gaming. We also see that you are having an issue with your Quest 2 screen freezing. We'd be delighted to assist you in resolving this blight so you can get back to enjoying VR. Below, we have some questions we would like for you to answer so we can better understand the issue.

1. How long has this issue been happening?
2. Does your Quest 2 work in standalone mode (when not connected to PCVR)?
3. When on PCVR, does this screen issue only happen when using SteamVR, or does this happen in the Meta Home app as well?
4. When using the Meta Link, are you using the cable provided or a different one?

We hope to hear from you soon, and we look forward taxo working with you!

[FawnAble]

1) for about 6 month

2)yes everything is fine.

3) it heppens with everything went connected to the link cable

4) i am useing a link cable, made to be a link cable and not the charging cable.

[MetaQuestSupport]

Thank you for getting back to us with the answers to our questions. We are glad that the headset is working normally, and that helps narrow down the root of the issue. Below, we have included some steps to try to see if these help resolve the issue. Please let us know if these have helped.

1. Use either the USB-C cable provided with your Quest 2 or another USB-C cable that permits data sharing.
2. Remove any type of USB splitter or extension.
3. Attempt to use another USB 3 port. (You can click here to determine if the port is a USB 3.0 port.)
4. Update all drivers on both your PC and your headset as well.
5. Uninstall and reinstall the Meta Home app.

We hope to hear from you soon!

[FawnAble]

it is a link cable that is USB-C that permits data sharing.

i don't have any splitters or extortions connecting to my vr to be pc linked.

my USB port is a 3.0 port

everything is fully updated

and I've uninstalled and reinstalled the home plenty of times and still nothing works.

[MetaQuestSupport]

Thank you for informing us, @FawnAble. We do understand you are using a cable that does support data transfer, but to properly determine where your issue is coming from, we will need you to use a different cable if possible. In addition to using a separate cable, if possible, can you attempt to use a different PC? We hope to hear from you soon!

[MetaQuestSupport]

Hey there, @FawnAble. We just wanted to check in on you to see if you still need some help with your Quest 2 not working properly with PCVR. If you still do, can you get back to us with the answers to our questions above so we can continue assisting you? We hope to hear from you soon!