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Meta Quest 2 keeps restarting

Blabs1177
Honored Guest

Hello, Meta Quest 2 repeatedly goes to power off and restart - can’t do anything else. My son doesn’t want to do a factory reset as he has been saving shiny rocks and he is afraid he will lose them. What can I do? Thanks

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Your son has valid concerns about the possibility that their Gorilla Tag downloadable content/in-app purchases could be impacted by a factory reset. That's why we only suggest it as a last resort. Before we even consider performing a factory reset, let's start troubleshooting by hard booting your Quest.
 

To hard reboot your headset:

  1. Turn off your headset completely.
  2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
  3. Use the volume buttons on your headset to highlight Boot Device and press the power button.
  4. Use the volume buttons on your headset to highlight Yes and press the power button.
  5. Remove any unsupported third-party accessories that may affect boot (such as external battery packs, accessories that plug into the USB-C port, etc.)

Other users have found success with this method in the past. If you don't find success with a hard reboot, please let us know.​​ We're looking forward to your response!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Knock, knock, @Blabs1177! We're here to follow up and see if you're still having issues with your Quest or if there's anything else we can help you with. If so, we kindly request that you perform the troubleshooting steps we mentioned in our previous post and let us know if they prove  to be successful so that we can better assist you! Your time is greatly appreciated and we can't wait to hear back from you!​

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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