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Meta Quest 2 stuck on Meta symbol

all_depressed_here
Honored Guest

When I turn on my oculus quest 2 it shows meta symbol then goes to a screen that shows a box symbol with an arrow pointing inside the box with a loading bar below that when the loading bar is full and gets done loading my oculus goes to a black screen until it dies and repeats the following I can get to the USB something update menu thingy and I go to device info and beside lock status or whatever it says it says locked I don't know if that is useful.

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

@all_depressed_here, thanks for bringing your issue to our forums. We appreciate the information that you have given us so far, and the troubleshooting that you have preformed. Have you tried letting the headset die and letting it boot up by itself? Also, is there any chance that you have been able to let the headset run an update? If not try setting a manual update. Ensure the headset is charged by allowing it to charge for at least 2 hours. Note the color of the LED on the side of the headset. If after charging for 2 hours, you see a red LED then let us know. If these steps don't help, please PM us for more information. You can reach us by selecting our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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10 REPLIES 10

all_depressed_here
Honored Guest

I've also already tried factory resetting it that doesn't work I've pressed boot device that doesn't work and also side load update that also doesn't work

MetaQuestSupport
Community Manager
Community Manager

@all_depressed_here, thanks for bringing your issue to our forums. We appreciate the information that you have given us so far, and the troubleshooting that you have preformed. Have you tried letting the headset die and letting it boot up by itself? Also, is there any chance that you have been able to let the headset run an update? If not try setting a manual update. Ensure the headset is charged by allowing it to charge for at least 2 hours. Note the color of the LED on the side of the headset. If after charging for 2 hours, you see a red LED then let us know. If these steps don't help, please PM us for more information. You can reach us by selecting our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I have exactly the same issue.. 

when I start the headset I first get the logo followed by a chip with a green bar below next I get the logo spinning for awhile then the logo becomes turning but screen goes black between each turn…

I have tried both factor reset and side load update without any luck… 

did you problem get solved?

Hello @JacobSondergaard! We appreciate you bringing this matter to our attention. We are more than willing to help you out and ensure that you can fully enjoy the VR community once again!

We have a few questions to clarify the situation so that we can provide you with the best assistance possible:

1. Can you recall the last time you were able to use your device successfully without encountering this issue?
2. Has your headset ever been accidentally dropped or hit against a surface?
3. When you mentioned performing a factory reset, did you do it manually through the headset? If so, could you please provide us with the steps you took?
4. Are you experiencing any charging issues with your device as well?

We eagerly await your response and are excited to work together on resolving this matter!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey mine fixed it self I didn't mess with it for like 3 months then it started working again try that I guess oculus just told me to buy a brand new headset.

Hey there @All_depressed_here, we're so happy that your Quest is working! If you ever have any other issues, please don't hesitate to reach out. Also hey @JacobSondergaard, we just wanted to check in and see if your issue has been solved yet. If not, we'd love to help you out!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi support here are the answers to your question 😊

1. the headset worked perfectly two days before I posted. 

2. the headset has not been dropped..

3. to do the factory reset I pushed and hold the power button and selected the factory reset option in the boot menu.. as the head set is unable to start up.

4 I have not had any issues with charging.

hope this helps 

Hey there @JacobSondergaard! We are thrilled that you have discovered a solution to the problem that most customers were facing! We truly appreciate having friends like you! If you have any queries regarding the future, feel free to contact us without any hesitation! Wishing you a fantastic remainder of your day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Yeah all you have to do is let the headset die and you will be fine.

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