12-14-202301:45 PM - last edited on 08-14-202407:51 AM by NolaBaby
For some reason, my Meta Quest 2 has decided to not connect to my home WiFi network completely today. It was working just fine yesterday, as I was on in the evening. But now, even though it shows the WiFi network, the strength on it is excellent, it's working on all my other devices and the three computers within my household, it just gives me the "Failed to connect to WiFi" on my Quest 2 every single time.
I've tried all the "general solutions" that have been suggested... restart your headset, update your Oculus app, update your headset, reset your router, forget the network and reconnect, etc, etc... Everything short of a factory reset, which I'm trying to AVOID, as it's now a MESS to even set up an account anymore. I don't want to have to go thru all this if I don't have to.
To say this is frustrating me is an understatement. I've not experienced issues like this over the years I've owned my headset, and now, I can't do anything but use it as a paperweight at the moment. If there is anyone that has any type of information on why this is occuring, please enlighten me. I'm at my wits end here.
06-16-202402:40 PM - last edited on 07-13-202403:58 PM by TheLegend27
Thank you so much for trying all the troubleshooting steps provided. Let's go ahead and try a few more steps before we can look into other options. We would like to request that you try to perform a factory reset. Performing a Factory reset will wipe all information and data off the device. Some of this data can be restored by enabling Cloud Backups beforehand.
However, keep in mind that while Cloud Backup is available to all Meta Quest developers, it's up to developers to decide whether to enable this feature for their app and what data is backed up. You can find which installed apps have Cloud Backups enabled on the Cloud Backups page of your Meta account profile. Once you've set up Cloud Backups, ensure your device is fully charged, then proceed with the directions.
Factory Reset from Meta Quest mobile app:
Open the Meta Quest app on your phone.
Tap Devices in the bottom menu.
Tap the headset connected to your phone.
Tap Advanced Settings.
Tap Factory Reset and then Reset.
We hope this helps! Feel free to reach out to us in a private message for further assistance! Click on our profile, then click "Send a Message."
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @TheRealJadeVR! No Wi-Fi on your Quest 2 could lead to you missing out on content we wouldn't want you to miss out on, so we'd love to help out! We always try to do our best to keep a factory reset as a last resort for our userbase, since we know the concerns and inconvenience that comes along with that.
Can you think of anything that might have changed between when it was working, and when it started shooting back the "Failed to connect to Wi-Fi" error?
If possible, are you able to connect the device to any other available connection, such as a hotspot?
Any new ISP, router, modem, air bridge, mesh network setup, frequency change (2.4Ghz, 5Ghz, 6Ghz), etc.?
Does your network have any captive portal, or is it a standard home connection? Captive portals are web pages that prompt you to interact with them before connecting you to the internet. These are commonly used by public Wi-Fi networks in businesses, airports, hotels, and other venues that offer free Wi-Fi hotspots. This type of network will not work to setup your Meta Quest 2 or Meta Quest, but may work after your initial setup.
We know you've given quite a few things a fair shake, but some users have been able to fix this with a hard reboot:
Turn off your headset.
Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Boot Device and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
Hopefully that works out, but if not, we'll see what we can do with the info from our other inquiries!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @TheRealJadeVR! We just wanted to follow-up with you and see if you're still experiencing issues with your Quest 2 not connecting to Wi-Fi. If you are, please let us know! We'd love to help you out.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I am not the original user but i do have this same issue and i have tried to connect to my phones hotspot and that works...the issue is my home wifi ive been always used
Hi @doomlord652. We understand you are having issues connecting your headset to your WiFi. When trying another network and noticing it may be an issue specific to your home wifi, we would like to make sure you have tried all troubleshooting. To do so, please click here. If you give troubleshooting a go and are still experiencing these issues, send us a PM. There, we will be able to gather further information and look into possible solutions. We appreciate your time to send us that private message. Please select our name to get to our profile page, or click here. Next, click "Send a Message"! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello @doomlord652. We just wanted to see if you were still needing assistance or if that troubleshooting helped resolve your issue. Let me know at your earliest convenience.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I have the same issue described by previous users. I tried the above troubleshooting but the problem is not yet solved.
what is the information that I can provide so that you may support please?
my home wifi is not detected by Quest 2 , I should hotspot with my iPhone and this is not the best solution for playing or navigating on Quest 2. I may need to reset the driver of the quest wifi or an update from your side is required here to resolve this incident
05-04-202403:59 PM - last edited on 07-13-202403:50 PM by TheLegend27
Hey there, @Elmaj_TN. WiFi definitely plays a crucial role in the VR experience, and we certainly don't want you to have to miss out on that experience for long. For us to get a better understanding of the issue, we wanted to ask you a few questions:
Have you ever been able to connect your headset to the WiFi?
Is your headset software up-to-date? (You can make sure your headset is always up-to-date by following the link here.)
Have you tried any other troubleshooting to fix this issue other than what you have stated?
Are you in a country supported by Meta? (Here is a list of our supported countries.)
Once we have this info we'll know how to proceed further. Thanks again for working with us toward finding a solution, and we hope to hear from you soon.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi @Elmaj_TN. We just wanted to check in and see if you are still in need of our assistance. We would love to hear back from you and continue to help you with your issue. If you have resolved this yourself, we would love to hear about it. Talk soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I have the same problem as the previous users but none of the solutions have worked, I've turned it off and on, rebooted it, forgot the network, rebooted it again etc. Every time i attempt to connect it says theres something wrong with the hardware, but I've used the same internet before with no problems, I’d update it but I need internet for that 😭😭. My oculus has never had this problem before so im just dumbfounded. My sibling has the exact same kind of oculus but she can still connect to the wifi in our house so there’s nothing wrong with the wifi.
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