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Meta Quest 2 wont connect to Wi-Fi

Intervoid
Honored Guest

I've had my quest 2 for under 6 months, it has been working well till now. My headset suddenly wont connect to my Wi-Fi. It keeps saying it is having issues finding my IP address. I've tried fixing it every way possible, connecting to another Wi-Fi and a hotspot. It did not connect to either and ran into the same issue. I have reset my modem and my headset countless times. I did a hard reboot and a factory reset. Nothing has solved my issue. If anyone has any solutions it would be greatly appreciated.

This is a beyond frustrating issue, this is not my first meta headset with issues. I've had 2 other headsets over the years. I used to own a oculus rift 1 and the wire broke countless times, for me and many of my friends. They eventually stopped selling a replacement wire. So i caved and bought a quest 1 which became incompatible with many games. Which i solved by connecting to my computer but just recently the headset just up and stopped working entirely. Not even turning on. I had that headset for around a year. I know I'm not misusing my headsets, so is the quality just bad? Again any help would be greatly appreciated. I'm hoping this purchase was not an mistake because I've only had it for such a short period of time.

 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Intervoid! We definitely want for you to be able to enjoy your time in VR, and that is hard to do if you can't connect to wifi! Thanks for letting us know what troubleshooting steps you have already tried. We would be happy to take a look and see what your options are going forward if you can reach out over a PM. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey, we wanted to check back in here to see if you still needed assistance. Please don't hesitate to hit us up!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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