cancel
Showing results for 
Search instead for 
Did you mean: 

Meta Quest + $25/£20 credit missing after upgrading to Annual

Wcf356
Honored Guest

I started a free trial on meta quest plus last month then this month I saw that it says you get 20 pounds store credit I ordered for the annual and I can't find my 20 pounds anywhere 

1 ACCEPTED SOLUTION

Accepted Solutions

BlueberrieSmoothie
Meta Quest Support
Meta Quest Support

Hey hey everyone! I know you all must be looking forward to buying a new game with that credit, and I'm happy to clarify how to make sure you get it.

This promotion is specifically for purchasing or upgrading to an annual subscription from March 1, 2024 through May 31, 2024. First, check that you have purchased or upgraded to the annual plan within that time frame.

The credit you receive will be automatically added to your account once your annual subscription is active.

If you are still missing the credit after checking you made the purchase in that timeframe, you're going to need to either open a support ticket or send a private message to @MetaQuestSupport to take a closer look at your account. 

Make sure you smash that Kudos button!

View solution in original post

13 REPLIES 13

ImRichAsk4Chips
Honored Guest

I was wondering why I haven't gotten my $25 store credits after subbing to Meta quest +?

CordellZDewd
Honored Guest

I have completed the task of the promotion and changed my subscription from monthly to an annual sub, which I was supposed to receive a $25 store credit immediately for doing so and I haven’t gotten the credits. Can someone explain to me how this works or have they just got over on me with that one? 

idk how to get a person on the phone from meta it’s ridiculous but I need answers lol 

BlueberrieSmoothie
Meta Quest Support
Meta Quest Support

Hey hey everyone! I know you all must be looking forward to buying a new game with that credit, and I'm happy to clarify how to make sure you get it.

This promotion is specifically for purchasing or upgrading to an annual subscription from March 1, 2024 through May 31, 2024. First, check that you have purchased or upgraded to the annual plan within that time frame.

The credit you receive will be automatically added to your account once your annual subscription is active.

If you are still missing the credit after checking you made the purchase in that timeframe, you're going to need to either open a support ticket or send a private message to @MetaQuestSupport to take a closer look at your account. 

Make sure you smash that Kudos button!

Thanks for reaching out to us, @ImRichAsk4Chips! Starting off, we want to thank you for being a loyal Meta Quest user and subscribing to Meta Quest+! You're highly valued and appreciated greatly! We understand that you haven't received your $25 store credit, and we're eager to help you figure out where they are. In order for us to help you locate those store credits, we kindly request that you send us a private message due to the potential of dealing with sensitive and private information.

 

It's important to remember that you have to be logged in to the community before sending us a private message. To access our profile page, either select our name or click, here! Next, click 'Send a Message' to private message us.

 

Once we receive your private message, we'll be able to provide you with better assistance and hopefully get you those $25 store credits. Your time is greatly appreciated and we can't wait to hear back from you!​​​​​

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

We haven't heard from you just yet @ImRichAsk4Chips, are you still needing assistance with this? We'll be waiting patiently for your PM!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey so I bought my annual subscription 16 march this year and I started one month free but do I still get the credit even if the cash has not been withdrawn 

Hey hey @Masterhp! I'm happy to help clarify! As long as you purchased the annual subscription within the timeframe (March 1 - May 31), you should be receiving the credit. It is possible that you may not receive the credit until you have been charged for the annual subscription. For you that will still fall in the timeframe for the promotion, so you should be good!

Make sure you smash that Kudos button!

francis.pang.589
Honored Guest

Do i need to unsubscribe and resubscribe to get this? As my trial end on May 23,2024 and is already on annual subscription? How long will the credit be given after meta charge the card on May 23,2024?

Hey hey @francis.pang.589, and welcome to the forums! Since your trial will end on May 23 and the dates for the promo are March 1-May 31, you'll still be within that window. You definitely won't need to unsubscribe and resubscribe to get the credits.

As for when you will receive the credit, it will be added automatically to your account once your annual subscription is active. 

Don't hesitate to let me know if you have any other questions!

Make sure you smash that Kudos button!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?