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Meta Quest 3. Сonnection is limited on first screen. Connection limited, first start bug

bad135
Honored Guest

Hello. I bought Meta Quest 3 and can't connect to Wi-Fi - connection is limited, apparently it's a problem with the dates. I did a factory resets, many times reload router and mq, open hotspot, and get wifi from android phone, and it didn't help, there are no additional menus to try to change the settings manually. Additional applications, like sidequest, require developer mode to be enabled, which cannot be enabled without updating the software, which is updated only via wi-fi. It turns out to be a vicious circle. What do you recommend doing?

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

@bad135 thank you for reaching out! We understand that you are probably eager to dive in the amazing world of VR with your Meta Quest 3. We want to get you connected so you can get started with your VR experiences. 

The following suggestions should help connecting your headset to Wi-Fi, give these a try:

 

If you receive an error while trying to connect to Wi-Fi, you may need to connect your headset to another Wi-Fi network. Some possible causes for Wi-Fi issues with your headset include:

  • Captive Portals: A captive portal is a web page that prompts you to interact with it before connecting you to the internet. These are commonly used by public Wi-Fi networks in businesses, airports, hotels, and other venues that offer free Wi-Fi hotspots. This type of network will not work to setup your Meta Quest 2 or Meta Quest, but may work after your initial setup.
  • Weak signal: If your Wi-Fi network signal is weak, your headset may not see it. Try moving closer to the router (internet connection device), or switching to another Wi-Fi network that has a stronger signal.
  • Incorrect password: Make sure that you have entered your Wi-Fi password correctly. Try disconnecting from the network, reconnecting, and reentering your Wi-Fi password.

Before you begin Wi-Fi specific troubleshooting steps, please reboot your headset to see if that resolves the issue. To do this:

  1. Hold down the power button on your Meta Quest headset.
  2. Continue holding until you see a prompt in VR to reboot your headset.
  3. Select reboot, then try connecting to Wi-Fi again.

To change the Wi-Fi network your headset is connected to using the Meta Quest mobile app:

  1. Turn on your headset and open the Meta Quest mobile app on your phone.
  2. Tap Devices in the bottom menu, then select the headset that you are currently using.
  3. Tap Wi-Fi.
  4. Tap the new Wi-Fi network you’d like to connect to and enter the password, if prompted.
  5. Tap Connect to Wi-Fi.

To change the Wi-Fi network your headset is connected to from your headset:

  1. Press/on your right Touch controller to pull up your universal menu.
  2. Hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.
  3. Select Wi-Fi.
  4. Select the Wi-Fi network you'd like to connect to and enter the password.
  5. Select Connect.

After giving thes suggested steps a try, please reach back out to us with an update. We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello! Just checking in to see if the provided steps worked out? We want to make sure we can get you back on track as soon as possible!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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