Hey folks,
I’m sharing this because I’m frustrated and don’t know what else to do. Has anyone dealt with something like this before?
I ordered a Meta Quest 3 from the Meta Store on October 26 and had it delivered to a UPS collection point here in Ireland. When I went to pick it up, the package was completely empty—just an empty box. Obviously, I was shocked and reported it to Meta support straight away.
UPS later confirmed that the package was damaged and returned to Meta, but since then, it’s been a nightmare dealing with Meta:
• They keep giving me vague responses with no transparency about what’s happening.
• Some reps told me to wait for an investigation, while others said they’ve already decided not to issue a refund or replacement.
• After weeks of back-and-forth, they’ve now closed my case, saying it’s “resolved.”
I’m out €329.99, and Meta hasn’t taken any responsibility. I’ve asked them repeatedly to explain their decision, but they just brush me off.
What I am planning to do:
• Start a chargeback with my bank (AIB) to try to get my money back.
• File a complaint with the Competition and Consumer Protection Commission (CCPC) here in Ireland.
But honestly, I feel like this shouldn’t even have to go this far.
Has anyone here in Ireland or elsewhere had similar issues with Meta? Any tips on how to handle this or get their attention? I’m genuinely at a loss here, and the lack of accountability is shocking for a company this size.
Thanks for reading, and I appreciate any advice or support you can offer.
Sincerely hope nobody would experience this almost unreal, 90s online shopping experience.
#MetaQuest3s #ConsumerRights #Ireland #CustomerServiceFail #EmptyPackage #MetaSupport
