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Meta Quest 3: Issues After v72 Update (Graphics, Dolby Atmos, Screen Blackouts)

selcuk_yalchn
Honored Guest

Hello Community and Meta Support Team,

I am writing to report multiple issues I have encountered with my Meta Quest 3 after the v72 update. Below are the details:

What Happened:

  1. I connected my Quest 3 to my PC to install SideQuest. During this process:

    • I enabled Developer Mode.
    • Installed a Chrome APK to use GeForce Now for gaming.
  2. Afterward, I noticed a 360MB update available and manually installed it to upgrade to v72.

  3. Since then, I have encountered the following problems:

    • Graphics Quality Decrease: Visuals are blurry, and Dolby Atmos is no longer working.
    • Startup Change: The device now displays "Meta Horizon OS" instead of the regular Meta logo on boot.
    • Gameplay Issues: During gameplay, the screen goes black for 4-5 seconds and eventually enters Sleep Mode.
    • Horizon Worlds Access Lost: I can no longer enter Horizon Worlds.

What I’ve Tried:

  1. Performed a Factory Reset twice (once via the app, once from the device itself).
  2. Opted out of Public Test Channel (PTC).
  3. Restarted and checked all settings.

Despite these efforts, the issues persist.

Request for Help:

  • Is there a way to reinstall the correct v72 firmware or revert to the stable v71?
  • What steps should I take to resolve these issues and restore normal functionality?

I have attached screenshots to show some of the interface changes and inconsistencies I noticed.

Thank you in advance for your assistance. I appreciate your time and support.

Best regards,
Selçuk

2 REPLIES 2

Kong777
Protege

i have many issues with v72... currently suspect hardware.. but i am waiting perhaps a rollback or a sofeware fix before proccess further.. i tried sideload firmware upgrade, but not downgrade.

eMBon10
Honored Guest

Likewise have black screen after v72 update. Keep being in an update loop. Hard resets does not help. Updating again via software tool does not help (although the steps work perfectly). Whatever I try and after each reset or install, I still always see again a floppy and a download starting up after which another restart, seeing the horizon meta OS logo turning and then black and death. Completely stuck.

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