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Meta Quest 3 Microphone Too Quiet

WhiskeyCity
Protege

I've been playing Co-Op games on my new Meta Quest 3 after upgrading from Meta Quest 2. Specially, Arizona Sunshine 2. The problem is that the Quest 3 microphone sounds really quiet. This is the exact same setup as my Quest 2 and I've done restarts and resets.

 

Now I need to know if this is something that will be fixed by the team at Meta or if this is going to be a forever issue and I should downgrade back to Quest 2. I'm a social gamer so poor mic quality is a showstopper for me. 

1 ACCEPTED SOLUTION

Accepted Solutions

TheLegend27
Meta Quest Support
Meta Quest Support

Hey everyone! It looks like some of you are occasionally running into an issue where the microphone volume during media capture is too low compared to the game volume. If the steps in the thread don't end up helping you, I highly recommend sending a PM to @MetaQuestSupport for more assistance—followed by submitting a bug report, so that our teams can keep track of any incoming volume of reports!

Technology, at a certain level of sophistication, is indistinguishable from magic. - some wise guy or something probably

View solution in original post

39 REPLIES 39

MetaQuestSupport
Community Manager
Community Manager

Hey there, @WhiskeyCity! We hope you're having a great day today! Thank you for bringing this issue to our attention. We know it's no fun to not be able to use our devices to their full capacity, so we would love to help get this issue resolved for you. Luckily, we do have a couple of troubleshooting steps that you can try to fix the microphone audio issues. With that being said, can you please try these troubleshooting steps if you haven't already?

 

  1. Make sure the microphone is clean and not obstructed (the microphone is 2 pinholes located a few inches apart one on either side of the nose)
    • Remove any unsupported third-party accessories that may block the microphone (such as a third-party facial interface, etc.)
  2. Test with multiple games/apps
    • If happening only in one game/app, check the game/app permission to make sure microphone is enabled
  3. Reset Microphone
    • Settings > System > Sound > Toggle Microphone
  4. Reboot the headset
  5. Factory reset

We've seen these steps help people out in the past with the same issue you're having. We're hoping that they will do the same for you. However, if you're still having trouble after trying those steps, please don't hesitate to reach back out and let us know. We'll also be here if you have any other questions or concerns. Hope to hear from you soon! Have an awesome day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I did all of that. Is this a known issue with the Meta Quest 3? 

MetaQuestSupport
Community Manager
Community Manager

Hi @WhiskeyCity! Thanks for your swift response. We're sorry this issue is ongoing for you and we would love to look into this matter. Please send us a PM so we can further work on this issue by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

WhiskeyCity
Protege

I'm having the same issue, and I'm realizing now I can't even FIND the microphone on the Quest 3. Hey @MetaQuestSupport , where is the microphone on the Quest 3? 

MetaQuestSupport
Community Manager
Community Manager

Thank you so much for the swift reply, @WhiskeyCity! The troubleshooting steps for Quest 2 and Quest 3 are very similar, and this includes any troubleshooting for audio or microphone issues as well. We would like to ask: is this just with a specific game or multiple? If it's just this specific one, we'd recommend adjusting the audio settings within the game, as some games will allow you to adjust microphone volume, background noise, and music.

 

Let us know if this helps. We look forward to hearing from you and getting you back on track!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Sure, but how am I supposed to make sure the microphone is clean and unobstructed if I don't know where they are? Where is the microphone on the Quest 3?

This issue still has not been resolved. I need to know if the quiet mic is a known software issue because I'm still in the return window for my Quest 3 and I need to know ASAP if I need a replacement. I see a lot of other posts saying that the update to v60 made the mic a lot more quiet (https://communityforums.atmeta.com/t5/Get-Help/Quest3-V59-mic-quiet-now/td-p/1105901)

 

Are there plans for developers to solve this issue? Do I need a hardware replacement? 

@MetaQuestSupport 

it is a known issue, just check other posts… they just don’t care 😅

hey my friend, its a software issue… me and my friend having the same problem 

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