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Meta Quest 3 | Passthrough Issue | While viewing mobile | Unable to return

Honored Guest

Hi All,

I just got a meta quest 3 headset and I'm facing 2 issues with it.

1) The real world is grainy in passthrough mode and makes it look like a low resolution video. I have heard about being a well lit room will fix it. But i'm in a well lit room with led tubelights.


2) This is more concerning issue for me that when i grab my mobile for a quick check/text etc. the mobile appears to be out of form/shape. I'm not sure why this is happening.


Now the real problem is that when I spoke with support and did a factory reset as well, they suggested the headset needs to be replaced. Now the headset is purchased in Dubai and its from Japan 😞 (i bought it from a big e-commerce website in dubai). The support wants me to send it Japan for replacement. 

I dont know what shall I do. Shall i keep it and avoid looking at my phone with headset on?

Is this a known issue and is there any fix for this?


Expert Protege

Hello @manINsano I'm sorry to see this happening to your new quest 3 headset, please try checking for updates, the newest update V64 improves passthrough greatly on quest 3 headsets. 


Let me know how it goes 🙂 


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