Showing results for 
Search instead for 
Did you mean: 

Meta Quest 3 - Quest link not working

Honored Guest

Hi, firstly I got the reply message from MetaQuestSupport on my comment on another thread, although I am not presented with a "Send a Message" button when viewing the MetaQuestSupport Profile page.

My Meta Quest 3 Headset is running the latest firmware version details below

  • Version -
  • Runtime Version -
  • OS Version - SQ3A.220605.009A1

My Current issue is described below:

My Quest 3 successfully connects and casts to my mobile Quest app (Phone - Samsung Galaxy S21 5G)

My Quest 3 is stating that it is connected to the Quest PC APP when connected via USB (See below image)


Although when trying to open Meta Quest link on the Meta quest 3 the headset just sits on the 3 loading dots and the PC displays an error message (See below) Please note this is the same for connecting via USB C or Wi-Fi.


I have attempted the following troubleshooting as per other forum posts

  • Uninstalled and reinstalled the Meta Quest PC App - with no change
  • Factory reset the Meta Quest 3 headset - with no change

I first noticed this issue on Sunday 12th May 2024, I ran the available headset update with no change; the problem still persisted.

This issue is very annoying as I primarly use my Meta Quest 3 for Sim racing and I am now unable to. Any advise on resolving this issue ASAP would be appreciated.


Community Manager
Community Manager

Hey @MulgaNator. We definitely want to assist you in getting us a PM. If you follow the link here. you should be able to send us a PM this way. Click, submit a support ticket, verify yourself with the email attached to your Meta account and follow the remaining prompts. If you have any issues let us know. As far as things go with using Quest Link, there's a few steps we'd love to try as a solution to helping you fix the issue. We're excited to help you get closer to a solution so you can get things rolling again with your gameplay. Looking forward to your message! Talk to you soon. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Community Manager
Community Manager

Hey hey @MulgaNator. Just swinging back by to see if you've had any trouble trying to send us a PM. No rush! We're still standing by to assist you. Looking forward to hearing from you. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?