Meta Quest 3 - Quest link not working

[MulgaNator]

Hi, firstly I got the reply message from MetaQuestSupport on my comment on another thread, although I am not presented with a "Send a Message" button when viewing the MetaQuestSupport Profile page.

My Meta Quest 3 Headset is running the latest firmware version details below

• Version -64.0.0.508.370.586682934
• Runtime Version - 64.0.0.504.368.586682908
• OS Version - SQ3A.220605.009A1

My Current issue is described below:

My Quest 3 successfully connects and casts to my mobile Quest app (Phone - Samsung Galaxy S21 5G)

My Quest 3 is stating that it is connected to the Quest PC APP when connected via USB (See below image)

Although when trying to open Meta Quest link on the Meta quest 3 the headset just sits on the 3 loading dots and the PC displays an error message (See below) Please note this is the same for connecting via USB C or Wi-Fi.

I have attempted the following troubleshooting as per other forum posts

• Uninstalled and reinstalled the Meta Quest PC App - with no change
• Factory reset the Meta Quest 3 headset - with no change

I first noticed this issue on Sunday 12th May 2024, I ran the available headset update with no change; the problem still persisted.

This issue is very annoying as I primarly use my Meta Quest 3 for Sim racing and I am now unable to. Any advise on resolving this issue ASAP would be appreciated.

[MetaQuestSupport]

Hey @MulgaNator. We definitely want to assist you in getting us a PM. If you follow the link here. you should be able to send us a PM this way. Click, submit a support ticket, verify yourself with the email attached to your Meta account and follow the remaining prompts. If you have any issues let us know. As far as things go with using Quest Link, there's a few steps we'd love to try as a solution to helping you fix the issue. We're excited to help you get closer to a solution so you can get things rolling again with your gameplay. Looking forward to your message! Talk to you soon. 

[MetaQuestSupport]

Hey hey @MulgaNator. Just swinging back by to see if you've had any trouble trying to send us a PM. No rush! We're still standing by to assist you. Looking forward to hearing from you. 

[Doky_Samejima]

I have the same exact problem. Please help.

[MetaQuestSupport]

Hello @Doky_Samejima. We noticed you are also experiencing the same issue as above, and we know how this makes the VR experience not as great as it should be, but fear not, we are here to help out anyway we can and get you back into gaming. 

Before we proceed, could you please give us a few details? 

• What troubleshooting steps have you done thus far?
• Is the quest link and the air link not working or is it just the quest link?
• What kind of cable are you using?
• When did you start noticing this problem? Has this worked in the past or has it never worked?
• Sometimes with things like this some computer specs aren't up to par so we can provide a link to our computer spec article here.
• Have you attempted to try this on another device like another computer and see if the issue still persists?

Once you reply back with these answers, this will give us a better understanding of where to move forward.

We look forward to hearing your reply.

[MetaQuestSupport]

Hey there, @Doky_Samejima. We were just reaching out again to see if the steps we've provided were helpful; if not, then please feel free to reach back out to us.

[Doky_Samejima]

Hello again, i did formatted my computer again and this time it did work. Thank you.

[MetaQuestSupport]

That's great news! We are glad things worked out.

If you ever need further assistance or have any questions, then please feel free to reach back out to us.