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Meta Quest 3 - Quest link not working

MulgaNator
Honored Guest

Hi, firstly I got the reply message from MetaQuestSupport on my comment on another thread, although I am not presented with a "Send a Message" button when viewing the MetaQuestSupport Profile page.

My Meta Quest 3 Headset is running the latest firmware version details below

  • Version -64.0.0.508.370.586682934
  • Runtime Version - 64.0.0.504.368.586682908
  • OS Version - SQ3A.220605.009A1

My Current issue is described below:

My Quest 3 successfully connects and casts to my mobile Quest app (Phone - Samsung Galaxy S21 5G)

My Quest 3 is stating that it is connected to the Quest PC APP when connected via USB (See below image)

MulgaNator_0-1715646648963.png

Although when trying to open Meta Quest link on the Meta quest 3 the headset just sits on the 3 loading dots and the PC displays an error message (See below) Please note this is the same for connecting via USB C or Wi-Fi.

MulgaNator_1-1715646713630.png

I have attempted the following troubleshooting as per other forum posts

  • Uninstalled and reinstalled the Meta Quest PC App - with no change
  • Factory reset the Meta Quest 3 headset - with no change

I first noticed this issue on Sunday 12th May 2024, I ran the available headset update with no change; the problem still persisted.

This issue is very annoying as I primarly use my Meta Quest 3 for Sim racing and I am now unable to. Any advise on resolving this issue ASAP would be appreciated.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey @MulgaNator. We definitely want to assist you in getting us a PM. If you follow the link here. you should be able to send us a PM this way. Click, submit a support ticket, verify yourself with the email attached to your Meta account and follow the remaining prompts. If you have any issues let us know. As far as things go with using Quest Link, there's a few steps we'd love to try as a solution to helping you fix the issue. We're excited to help you get closer to a solution so you can get things rolling again with your gameplay. Looking forward to your message! Talk to you soon. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey hey @MulgaNator. Just swinging back by to see if you've had any trouble trying to send us a PM. No rush! We're still standing by to assist you. Looking forward to hearing from you. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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