Disappointed with the lack of updates after we have returned Meta Quest 3 to be fixed. It feels like it was £400+ down the drain. Come on Meta you need to do better!
Hey @TheOrangeGuy14, we're disappointed to learn that our services have not been up to the mark with your expectations and we ensure you we're continuously working towards providing the best after sale services. However, we would like to tell you that return orders can sometimes take time as they involve multiple procedures. We suggest you to keep an eye on your email for any updates related to your order.
If you have any further query, feel free to get back to us!
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We would love to look into this further for you, would you mind please sending us a PM? You can do this by selecting our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a PM.
We look forward to hearing from you and getting to the bottom of this!
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Hey @TheOrangeGuy14, us again! Just following up on our last message to see if you still need any help with this? Please get back in touch if that is the case.
We hope you're having a great day!
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Thank you for contacting us at Meta Quest Support, We would like to invite you to Privately Message us so that we can look into this issue further.
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Hi, I purchased a brand new meta quest 3 which broke after 7 months. I’m now being sent a refurbished headset. If I wanted a refurbished headset I would have purchased a cheaper headset to start with and not spent £400+ on a brand new one. What is the warranty on a refurbished headset? Please can you ensure a brand new headset is mailed out as I’m not happy about how this was handled.
Due to the sensitive information regarding your query, a private message would be more appropriate to look into your issue. To private message us:
Please select our name to get to our profile page, or click here: Meta Support.
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