I just got my Meta Quest 3. My right controllers meta button is not working.
All others button "A" , button "B", Thumbstick, Forefinger button and middlefinger button are all working. Tried to reset & repair the controller and also replaced batteries.
How do I know ? - As pressing all other button brings up a white light on the controller but not "Meta" button. Also I cannot use it to bring up the dock but with right hand gesture it works.
I tried to chat with support but it seems to be a generic bot. It understood the above question as "changing primary hands"
I have also reached out to email support but if anyone has any ideas
Hello there! We want to start off by congratulating you on your most recent purchase! Thank you for bringing this to our attention. We aim for all our users gaming experiences to be as smooth as possible, and we understand that when controller buttons do not seem to work, it can cause some questions. No worries, though! We would be happy to look into this for you and get you back to a smooth VR experience. Also, we appreciate you providing us with the troubleshooting steps you have attempted already. If you can, please shoot us a PM so that we can collect sensitive account information while keeping it safe from the public eye and determine what is causing this.
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Hello again, mehuljani2803! We just wanted to check in with you and see if you still needed help with the controller issues you were having with your Quest 3. If you still need assistance, please feel free to reach back out to us at any time and have a great day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I have the same issue. All of sudden the 'META' button stopped working/ responding. Other that 'META' all other buttons on right controller are working fine. Could you please help me with this ?
We understand that your Quest 3 right controller has some issues. We suggest you to clean your right controller, specifically the buttons, with compressed air. This may help to dislodge any small debris which may be stopping the button from working.
After this, you can try out these steps:
Remove unsupported third-party accessories that may affect button movement or controller detection. For example, controller covers, controller attachments, etc.
Remove the battery from the controller for 30 seconds. Try a new battery.
If the issue still persists even after doing the above troubleshooting steps, we suggest you to send us a private message. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
We are just checking if everything is alright. We haven't heard from you since then. We assume your issue has been solved. If not, please send us a private message. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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