09-05-2024 10:08 AM
First of all my headsets lock state says locked, I was just booting up my meta quest 3 to play some gorilla tag(like always) and I was able to boot up the hedseat but the hedseat wasnt tracking properly, i was able to boot up gorilla tag before my hedseat fully shut down, when i tried to boot it up again it started a boot loop. Tried to shut it down using the USB something screen(idk the full name) and forcefully shut it down, boot it up again after 5 minutes, still a bootloop, reset the headset a few more times, boot loop stopped but i still couldnt boot it up, left it there, it booted up, couldnt do anything cause my headset wasnt tracking anything and cameras were just not working, since i couldnt do anything i shut it down, boot loop started again and i currently have the headset shut down, what should i do?
09-05-2024 10:56 AM
Hey there, @Alex-Sabueso-pro!
We understand that your VR experience has been interrupted by your Quest 3 headset being stuck in a boot-loop. This is not the experience we want you to have, and so we want to help provide some further troubleshooting steps and resources to help get you back into VR as soon as possible.
Could you please PM us, so we are able to investigate further into this?
To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us!
Please remember, you must be signed into the community first to send us a private message.
We look forward to hearing from you!
09-05-2024 12:02 PM
Thanks! Hope to finally fix my headset
09-05-2024 12:57 PM
Thank you, we have received your DM and will do our best to get you back to Gorilla Tag as soon as possible!
a week ago - last edited a week ago
I'm facing the same problem now. Have you solved it?
a week ago
Hey there,
We understand that your VR experience has been interrupted by your headset being stuck in a boot-loop. This is not the experience we want you to have. Therefore, we invite you to sent us a direct message to give you further assistance. To do so, please select our name to get to our profile page, or click here and then click "Send a Message".
Please remember, you must be signed into the community first to send us a private message.
We look forward to hearing from you!
a week ago
Hello again!
We just wanted to check if you still needed our assistance with your issue! If so, please don't hesitate to reach back out to us again. We will be happy to help you. In order to send us a private message, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Speak soon!
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