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Meta Quest 3 Stuck In Boot Loop and In Locked State

Alex-Sabueso-pro
Honored Guest

First of all my headsets lock state says locked, I was just booting up my meta quest 3 to play some gorilla tag(like always) and I was able to boot up the hedseat but the hedseat wasnt tracking properly, i was able to boot up gorilla tag before my hedseat fully shut down, when i tried to boot it up again it started a boot loop. Tried to shut it down using the USB something screen(idk the full name) and forcefully shut it down, boot it up again after 5 minutes, still a bootloop, reset the headset a few more times, boot loop stopped but i still couldnt boot it up, left it there, it booted up, couldnt do anything cause my headset wasnt tracking anything and cameras were just not working, since i couldnt do anything i shut it down, boot loop started again and i currently have the headset shut down, what should i do?

6 REPLIES 6

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Alex-Sabueso-pro

 

We understand that your VR experience has been interrupted by your Quest 3 headset being stuck in a boot-loop. This is not the experience we want you to have, and so we want to help provide some further troubleshooting steps and resources to help get you back into VR as soon as possible. 

 

Could you please PM us, so we are able to investigate further into this? 

 

To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! 

 

Please remember, you must be signed into the community first to send us a private message.

 

We look forward to hearing from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Thanks! Hope to finally fix my headset

Thank you, we have received your DM and will do our best to get you back to Gorilla Tag as soon as possible! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

azusako
Honored Guest

I'm facing the same problem now. Have you solved it?

Hey there, 

 

We understand that your VR experience has been interrupted by your headset being stuck in a boot-loop. This is not the experience we want you to have. Therefore, we invite you to sent us a direct message to give you further assistance. To do so, please select our name to get to our profile page, or click here and then click "Send a Message". 

Please remember, you must be signed into the community first to send us a private message.

 

We look forward to hearing from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello again! 

 

We just wanted to check if you still needed our assistance with your issue! If so, please don't hesitate to reach back out to us again. We will be happy to help you. In order to send us a private message, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

Speak soon! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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