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Meta Quest 3 - Stuck pixel

ppommarel
Explorer

Hello all

Noticed some days ago one stuck pixel on my quest.

As any stuck pixel, visible in dark scenes when high luminosity. otherwise, cannot really see it.

I wondered what the policy is concerning stuck/dead pixels, and if there are some things that can be done by software ? (like randompixel "screens" to run on the device for example?)

Note : Got my quest since October, got all the upgrades, not direct sun light has ever touched the device...

Thanks for info and regards

 

P

1 REPLY 1

BlueberrieSmoothie
Meta Quest Support
Meta Quest Support

Hey hey @ppommarel, you came to the right place for some help! If it's just one pixel, then it probably isn't some kind of sun damage. Good on you for keeping it out of any direct sunlight!

Are you able to take a picture of it at all? You can try holding your phone camera up to the lens while you are covering the proximity sensor. It would be helpful if I could see what exactly you're talking about if you're able to capture it.

One quick troubleshooting step I'd suggest if you haven't yet is a simple restart of your headset. Are there any other steps you've tried on your own? That way I won't suggest anything that hasn't worked already.

Make sure you smash that Kudos button!
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