I have tried every option to boot out of this loop and nothing worked. So I had to get a replacement. Upon sending my replacement they advised I wouldn’t get a new one back for 8-14 business days (2-3 weeks). I obviously got upset because I spent $500+ dollars on a device I can’t use so I in turn asked for compensation. I asked for 1 of 3 things, a hefty store credit, the extended warranty at a discount to ensure this doesn’t happen again, or a phone call with a supervisor of sorts. Instead I was slapped in the face with a $10 store credit. If an engineer, or developer sees this or a supervisor, I would really like to have a conversation about longevity. I had this quest from Wednesday October 11th until SundayOctober 15th then it bricked.
Hey there, @carmody13! We understand that your headset is stuck in USB update mode. We know that this can prevent you from having the full VR experience, so we'd love to help out. We'd recommend factory-resetting your headset. If your headset is still showing as being in USB update mode after the factory reset, we'd appreciate it if you could send us a PM so that we can further assist you. Please select our name to get to our profile page, or click Here. Next, click "Send a Message" to privately message us. Please remember, you must be signed into the community first to send us a private message. Thank you so much for your patience. We're looking forward to hearing from you!
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Hey there, @Doyler179! Thank you so much for bringing this to our attention, as we want all of our users to get to experience the best as possible for VR! we did notice that you had mention that you have attempted to do a factory reset on your headset, which is great. Can you please let us know what steps were taken to do so? Sometimes, a factory reset can be done from the headset or remotely. We want to ensure that we are taking all the proper steps to get you right back on track!
We are looking forward to hearing back from you, and to working towards a resolution together!
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I have only had my Meta Quest 3 a couple months and it just bricked into usb update mode. VERY frustrated what to do now no one replying even service center not replying properly.
Hey there @Malik92115! We hope you're having a great day today! Thank you for bringing this issue to our attention. We know it's no fun to not be able to use our devices to their full capacity so we would love to help getting this issue resolved for you. With that being said, please send us a PM so we can further work on this issue by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day!
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