10-22-202411:04 AM - last edited on 10-22-202411:16 AM by MetaMetalMonke
Hello,
I just got a Meta Quest 3 today, and I’m running into an issue. I’m not sure if it’s user error or something wrong with the device. Sometimes, all the windows and the environment disappear, and the screen goes black. The display itself stays on, and I can still see the screen borders. The passthrough feature also continues to work.
When I switch between the virtual environment and passthrough, the virtual environment shows up briefly before turning black again. Since I can still see my controllers or hands, and passthrough is working, I don’t think it’s a hardware problem. Restarting the headset fixes the issue, and everything is up to date.
We understand that your VR experience has been interrupted by your headset having display issues. This is not the experience we want you to have. For you to keep enjoying your Meta device we would advise you to:
1. Remove any unsupported third-party accessories that may affect boot.
2. Perform a hard reboot:
Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound
If the boot-up sound is not heard:
Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
Please let us know if you find these instructions useful.
Best regards.
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We are glad to hear this issue seems to be resolved.
If it does return please don't hesitate to reach back out to us!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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