08-06-202406:07 AM - last edited on 08-07-202408:48 PM by LaserDisk
Hey, our Quest 3 does not turn on any more for several days. It does not do anything, no lights, not even going into boot menu when holding power and volume down. Can you help us here?
Hey there, @likeaguest_dev! We want to do our best to get you back into VR, so let's work together to get to the bottom of this! To begin, we have some troubleshooting steps that we'd like you to try:
Ensure the headset is charged by allowing it to charge for at least 2 hours.
We recommend charging the device from an outlet, if possible.
If charging from a computer, they typically provide less power than outlets and may require more time to charge. Additionally, computers may also stop charging peripherals if the peripheral is completely powered off (causing the computer to not recognize the presence of the device) or if the computer itself goes into a sleep state.
Try charging from a different source (another PC or a different wall outlet).
Try a different cable or charger; if possible, test the cable and charger (adapter) separately to determine the faulty component.
Charge the headset without the facial interface. Some facial interfaces may block the proximity sensor, which can impact the power of the headset.
If you are using an Elite Strap with a battery or a third-party accessory, please remove it when charging.
Please let us know if any of this helps! If not, please reach out to us privately. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @likeaguest_dev! We noticed that we haven't heard back from you yet. If you still need help with this, please reach out with the steps in our last reply. We're more than happy to continue looking into the matter together!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Unfortunately nothing worked out for me. The device is still completely unusable.
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