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Meta Quest 3 keep asking for organization and school when pairing

Caonguyen
Honored Guest

I bought a new Meta Quest 3 at Best Buy Canada Aug 3 2024 . Every time I try to pair it . It keep asking to connect to organization or school . Since I am not one of those .

Any help will appreciate

6 REPLIES 6

MetaQuestSupport
Community Manager
Community Manager

Hello there, @Caonguyen! We want to ensure that you are able to get started on the VR journey and can look into this together. With this we would want to complete a factory reset and please attempt this as least 3 times if it should not resolve at first. We appreciate your time, and have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

We are just checking in regarding the headset asking for an organization or school. If you still need assistance, please contact us back with any error encountered so we may investigate further.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

PikaPika2024
Honored Guest

I am having the same issue and I have factory reset the quest 3, 3 times and I still have this issue this is super annoying can't part or do anything else.

So this happened to me I put in a ticket with support. They said it would take 3 to 5 days. I ended up going down a rabbit hole in Google. I had tried Samsung and chrome browsers. Someone said it would only work properly with edge. I downloaded edge browser and sure enough it let worked perfectly.

I am having the same problem with my 3S

@jjsggrb  have you factory reset the headset at least 3 times and changed to the edge browser like the previous poster?

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR
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