cancel
Showing results for 
Search instead for 
Did you mean: 

Meta Quest 3 keep rebooting when trying to apply update

mauricio1802
Honored Guest

I recently got my Meta Quest 3. I tried to start using it, but when it starts, it tries to install any available updates and constantly reboots without finishing this process. I tried a few things, like charging it until the light is green, updating it while still charging, and also trying a factory reset, but those options haven't worked for me. What else could I try or how could I determine what the problem is?

1 ACCEPTED SOLUTION

Accepted Solutions

mauricio1802
Honored Guest

I did a factory reset again, reset the router also and it worked!

View solution in original post

11 REPLIES 11

mauricio1802
Honored Guest

I did a factory reset again, reset the router also and it worked!

KsOnd
Honored Guest

I have tried a factory reset and reset the router, and my Oculus Quest 3 still doesn't work. Are there also ways to fix it?

MetaQuestSupport
Community Manager
Community Manager

Hey there, @KsOnd! We see your Meta Quest 3 keeps rebooting when attempting to apply the headset update. We understand how important it is for you to dive back into your virtual reality experience, so we'd be happy to help! We suggest giving the steps shared by @mauricio1802 a try. If those steps don't resolve the problem, shoot us a PM, and we'll be glad to assist you further. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Howdy, @KsOnd! We were just checking in with you to see if you were still needing assistance. We look forward to hearing from you, and want to ensure you're well taken care of. We hope you have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

AureliosTratos
Honored Guest

how did you understand that the update wasnt complete?  i am very bummed out that the ui doens not tell you anything.

I have the same issue, the Meta Quest ask for a Wifi connection and after a succesfull connection it begins to apply the first system updates ans ask to continue the setup on the mobile phone but after a few seconds it reboots and loop this process everytime. I tried to change the wifi network, to apply a factory reset, to charge the battery to 100% and nothing helps.

Same issue here... new quest 3

Yes, it looks like there is a server issue coming from the update server and the Meta Quest 3 reboots to provide a system incompatibility error. Please MetaQuestSupport, check if there are more people having this issue and solve the server connection error or give us another solution to bypass this problem.

I left it rebooting for an hour and it works now.

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?