The Quest 3 was a Christmas present for my kids, they had it two days and tracking on the right controller has been lost, the avatar looks like its arm is gone into spasm. I’ve tried to take the battery out of the control and I’ve also done a full factory reboot but neither has worked. unfortunately I’ve also tried to contact meta support and have had no response.
Hey there, @MDMC23! It seems like you're having some issues with the tracking on your right controller. We understand how crucial this is for your gaming experience and we're here to lend a hand. Since you've already done a factory reset on your device, it might be worth checking your play area. Make sure you're in a well-lit space without any reflective surfaces like mirrors or glass tables. If you still need help, just give us a shout!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @MDMC23! Thanks for letting us know; we're so glad you are getting to enjoy VR again. If you ever need help, please don't hesitate to reach out to us.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
