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Meta Quest 3 lost tracking

paulbastion
Honored Guest

Had my quest 3 for 3 months now, been playing picked it up yesterday and got hit with a "lost all tracking" popup, so i decided to let it charge to 100% overnight to see if that was the issue (it wasn't) then did a factory reset (twice) did not fix the issue, but now its just a black screen with nothing on it, any help would be appreciated been really enjoying the quest 3 so far so would like it to keep working.

<Edit> Sent it in for a return, nothing I was able to do fixed this issue, as the quest itself became unresponsive. 

 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Thank you for reaching out abut this, we understand and want to get you the best assistance possible and get you back to gaming. In order to get to the bottom of this we need to look deeper into your account. Please PM us so that we can gather the information we need from you. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We look forward to hearing back from you soon!

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MetaQuestSupport
Community Manager
Community Manager

Hey there, @paulbastion. We just wanted to check back in to see if you still need some help with your headset. If so, can you send us a message following the steps above? We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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