Meta Quest 3 - no menu bar or universal menu appearing after tutorial, stuck in Store page

[Georgez1lla]

Hi,

Just purchased a Meta Quest 3 from a third party seller, new condition, after selling my Quest 2 on. 

On completing the set up, account link and tutorials, it asks you to open the Universal Menu. In my case this booted up the Store, with no bottom menu to select. On closing the Store page it immediately reopens.

I have attempted this from scratch three times after two factory resets, and the same result.

[LauraW7519]

I have the exact same issue, hoping for an answer. 
Not ideal but I found that if you search for a browser in the store. When this opens, there is a manage settings option in there. Hoping for an actual fix though too. 

[Georgez1lla]

hoping Meta Store Support will be able to help resolve, would rather not send the headset back... 

[MetaQuestSupport]

Hi there @Georgez1lla 

Thanks for sharing your experience and bringing this to our attention.

Do the / on your right Touch controller light up when you click it?

We would like you to try using hand tracking to try and bring up the universal menu.

When in hand tracking make a pinching motion 🤏 to bring up the menu.

We hope this helps but if you would like further support, why not come chat with us directly!

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[Georgez1lla]

tried all these before, and have mainly been using hand tracking anyway, didn't work. I'm now waiting for the internal team to reply in 3-5 days. 

[MetaQuestSupport]

Hi  there @Georgez1lla 

Thanks for letting us know! If the team don't get back to you in 5 days please do let us know and we will investigate further for you.

Thanks and have an awesome day!

[LauraW7519]

I’ve just been on chat, tried various things and sent a screenshot of the issue. Waiting for software team to come back to me. If I have any luck fixing it I’ll let you know.

[ChrisCrank]

did you find a solution to the problem???
I've had the same problem since the day before yesterday - my menu bar is missing and only the store opens and can't be closed.
I can't get into the settings or anything.
Request for feedback

[LauraW7519]

Unfortunately no as they wanted me to send it back but as it was a gift and I don’t have the receipt etc I couldn’t do that. You might be able to get yours sent back though if you open a support ticket with them.

In the mean time if you want to get to setting, on the keyboard when you are in the store there is the wheel/cog icon on bottom

right. Not ideal but best I’ve been able to find so far. Hope you gets fixed