08-26-202405:39 AM - last edited on 08-26-202406:09 AM by cherrycolaa
I was using the VR headset with cable link and suddenly it showed the message "headset tracking lost". Next, it showed me a menu I couldn't navigate because I didn't have any control, so I forced a shutdown and now the headset is stuck in a boot loop. I've tried resetting to factory settings twice, draining the battery and charging to full, booting from BIOS; nothing works, it's still stuck in a boot loop.
When I power the headset on, sometimes it shows a chip icon with a downward arrow and a loading bar, sometimes it shows a bright meta logo that doesn't move, sometimes it shows a spinning meta logo that fades in and out.
If it actually manages to escape the boot loop, I get a black screen or an unnavigable menu because the tracking is still lost. How do I regain headset tracking? More light? Clean the cameras? Get a replacement? Send it to meta?
Oh no @iPablol, that's certainly not what we want to hear! We're eager to get you back into VR as soon as possible with some in-depth Meta support, so we'd love to chat with you via private message.
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We look forward to your message!
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