cancel
Showing results for 
Search instead for 
Did you mean: 

Meta Quest 3 will not start. Screen black Fan running.

Christopher131313
Honored Guest

My Meta Quest 3 headset will not show charge. will not turn on at all. Fan on headset is running and won't shut off till battery is completely depleted. Have had it plugged in, both on docking station and directly to headset. No change.   

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Christopher131313! We want to get you back into playing as quickly as possible so we're happy to look into this. We do have some questions for you on this.

 

  • when you put it on the charger/charging dock does an LED light come on?
    • is so, what color and is it solid or blinking?
  • Are you using the original charge block that came with your Quest 3? Or a 3rd party one?
  • Are there any troubleshooting steps you've tried so far?

We're looking forward to hearing back form you on this!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again, just following up to see if you're able to provide this information! We're looking forward to hearing back from you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?