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Meta Quest 3 won't connect to PC using Airlink or Cable

Whatissizzle
Honored Guest

Hi,

Meta Quest 3 won't connect to PC using Airlink or via a cable. Then I plug the cable in I get a pop-up on my headset saying "Click this link to allow ...blah", but clicking it doesn't make any difference, I just get a spinning searching wheel. Air link is no better.

Can Meta Support please help?

 

Cheers.

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hey there!

 

We can see you are having an issue with your Meta Link and Air Link.

 

May we ask that you attempt a hard reboot of your device and try this again:

  1. Hard Reboot the headset
    1. Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound
    2. If the boot-up sound is not heard:
      1. Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.
      2. Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
      3. Use the volume buttons on your headset to highlight Yes and press the power button.

If this issue is persisting please send us a private message so we can investigate this in more detail.

To send us a private message, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport

Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi there,

Just following up to see if you still require any assistance.
If so please let us know and we would be happy to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

merciless.death.2024
Honored Guest

I am having the same issue which is rather annoying.  I have restarted PC & Headset.  I followed the options above and still nothing.  I have checked the Windows Firewall and it has the software allowed through the wall.  

Hello Merciless.death.2024

 

We get how annoying this can be when your Quest won't connect to your computer by cable or Airlink. We would love to see how we are able to help you get this resolved.

 

Could you please send us a private message so we can look into this further. To send us a private message, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.  Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey @merciless.death.2024, we just wanted to pop back in and let you know our PMs are still open and you can shoot us a message anytime if you're still experiencing this issue. 

 

Hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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