Hi, we understand that so far your experience with Meta Quest 3 has not been great and we're disappointed to learn our product failed to deliver. It further disheartens us to know that it was special gift for your son's 13th birthday and therefore we aim to look into this for you as soon as possible. To allow us to look into this, we would suggest you to PM us as it may require some personal information.
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Hey there @Lislea12, I understand your frustration with the current situation however I have contacted support and they are currently working on your case.
In terms of your account, Meta are unable to transfer content from one account to another so he would not be able to get a replacement set of games. Do not be discouraged by this though, because support are on it.
If this doesn't get resolved by tomorrow, I will return my bundle at Costco. I will also challenge the games my son purchased that you fraudulently took away his ability to play.
It looks as if I can still return my son's Quest 3, so I will most likely be doing that. Unfortunately, you guys want to keep my son's money for games and accessories, which in my view is stealing from my son. I will never buy anything Meta again, If it was one way when we purchased the system, games, and accessories, his account should be grandfathered in. Now I know Meta is a dishonest unethical company.
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