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Meta Quest 3

Whites28
Honored Guest

my account was suspended due to an age verification.

My husband and I have both used credit cards to confirm our aged.

My daughter (10) uses the Meta quest 3 but has her own account.

I'm.getting very confused someone please help... I've put in codes, bank details, emails, names EVERYTHING... but nothing works 

 

 

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey @Whites28, and thank you for your patience! We see that you mentioned that your account has been suspended. We know how concerning it is to regain access to your account, and we'd love to further look into this for you. So we can properly assist, could you please elaborate on if it's your Facebook, Instagram, or Meta account that has been suspended? We look forward to your response! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi,

It's a Meta quest 3 account. 

Can I give you my account details and you take a look? 

I'm not very good with computers and am getting very confused.

I've now added a very old oculus account and I'm making things worse.

It would be easier if I could talk to a Human.

 

Please help from the white family 

Thank you for your swift response! We'd be delighted to help you with your Meta account and try to help you regain access to it. So that we can gather some personal information from you, we ask that you please PM us. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to your response!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!