cancel
Showing results for 
Search instead for 
Did you mean: 

Meta Quest App Won’t Download Game

Sterimos
Honored Guest

Whenever I try and download a game, for example The Walking Dead Saints & Sinners it will download a majority of the way and will say, sorry we couldn’t download The Walking Dead Saints and Sinners. Contact Meta Quest Support. But of course whenever I contact them they always end the chat before we get to a solution. I’ve tried reinstalling the Meta Quest App, repairing it, changing the location and restarting the PC.  Any fixes or ideas? 

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hey @Sterimos! Thank you for reaching out about this. We are always happy to help, we see that you are having issues when trying to download a game. Does it happen with just that one game, or does it happen with multiple games?

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

ayoub45
Honored Guest

same problem

Hey @ayoub45! Thanks for reaching out to us about this, we're sad to hear that you are experiencing issues with downloading games. We want to do all we can to get you gaming as quickly as possible. Is this happening with just one game or multiple? 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello there @Sterimos! We just wanted to check back with you to see if you still need assistance, please feel free to reach back out, as we would love to help.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello @ayoub45! Just wanted to follow up with you to see if you need assistance with anything. Please feel free to let us know if you need anything.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?