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Meta Quest App error messages when adding payment method

being
Honored Guest

I keep getting these error messages when I tried to add credit card or paypal payment method in the Meta Quest app.

Error Message when adding Paypal:

Account Issue

We couldn't complete the transaction with this account. Please try again with a different Paypal account or with a credit card.

Error Message when adding credit card:

Unable to Add Payment Method

Sorry, we couldn't ad your payment method.

 

Please help!

5 REPLIES 5

SsjSora
Adventurer

You too huh? I've been dealing with this since three days ago. Apparently they don't care. Trying my best to get this recognized so they can help us all. I would call your local Better Business Bureau and make a complaint. Everyone is having issues right now not just us. Trust me I'm beyond livid. 😞 At least you didn't get this message.

Slayerazazel
Protege

I've been dealing with this for over a month. Support has absolutely no idea what they are doing.

I can't add any form of payment methods. All my previous working payment methods were removed, and can't re add them. And when I have created a brand new email, with a brand new paypal, It comes up as unusual activity and I can't use it.

I CANT EVEN USE STORE CREDIT THAT I CURRENTLY HAVE. DUE TO NOT HAVING A PAYMENT METHOD, AND NOT BEING ABLE TO ADD A PAYMENT METHOD!!!!!!!

It's a joke. 

MetaQuestSupport
Community Manager
Community Manager

Hey everyone! We truly thank you for bringing this to our attention! We'd be pleased to assist you with these payment errors you've been getting. In order for us to take a deeper dive into this matter, we'd need to collect a bit of info from you all. Would you please send us a PM so we can continue tackling this issue together?

 

Please select our name to get to our profile page, or click here! Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're looking forward to hearing from you and getting you back on your VR adventures! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I've sent a message to you 6 days ago. And no reply.

Howdy, @Slayerazazel! Thanks so much for pointing that out to us! There must've been an issue with the system that caused us to not receive your message. Rest assured, we'll get with you right away to get this taken care of!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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