Meta Quest App-mobile- not connecting to device or controllers

[avcissxz]

hi so i'm having this issue where the app on my phone isn't allowing me to access the headset settings and the keyboard. it's grayed out but when it first happened and i uninstalled it was perfectly fine. now this: my headset isn't connected. it is. phone and headset are connected to same wifi. also theres no issue in the actual headset it's perfect but when i get on the app it only shows the battery of the headset. it wont show the controllers and it wont let me cast. I've logged in and out uninstalled and reinstalled. but it wont work. is there a solution. because i want to enable developer mode and it wont let me.

[avcissxz]

this is what the app looks like. my oculus is on and it's running beat saber. but it says my oculus was checked on an hour ago when i haven't used it today. 

 

[MetaQuestSupport]

Hey there, @avcissxz. Thank you for contacting us and bringing your issues with the mobile app to our attention. Having something like this happen when your getting ready to venture into the VR world can leave you a little deflated. Not to worry we are delighted to help sort this out for you. So we can get a bit more insight into this issues can you provide the following?

What version is your headset on?

When did you first notices this issues? 

Did any of your devices have a update? 

Are you able to tried to different network?

Also, if you are wanting to enable developer mode please use this link to do so. 

Please let us know if you have any questions We are looking forward to hearing from you. 

[avcissxz]

What version is your headset on?

latest version

When did you first notices this issues? 

 just 3 days ago

Did any of your devices have a update? 

yes i took a break for a while and when i started it, it updated along with the app i had like beat saber etc

Are you able to tried to different network?

yes i have ive tried my hotspot ive tried my second wifi. and it doesn't work

[MetaQuestSupport]

Hey there, @avcissxz. Thanks for reaching back out with that information. We would like to ask you a few more questions to see if we can get this resolved for you.

Are you able to use a different phone to see if you're able to properly access your device?

Do you have a PC on which you can download the Meta Quest Desktop app to see if you get the same results?

Please let us know how this goes. We are looking forward to your response.

[avcissxz]

Hi, 

Are you able to use a different phone to see if you're able to properly access your device?

so i tried on my ipad and i had the same issue

Do you have a PC on which you can download the Meta Quest Desktop app to see if you get the same results?

yes i have a pc but my gpu isn't compatible with the pc app so i cannot connect my oculus even though i have a working third party cable that i was able to connect to immersed with.

[MetaQuestSupport]

Hey there! Thank you for that information. So you can get more assistance, we ask that you contact Oculus Developer Support so they can further assist, as they have all the tools and resources to do so. We hope you find this helpful.

[avcissxz · Accepted solution]

hello, thank you for all the help!! i actually ended up factory restarting and deleting my data and it actually connected back.

[MetaQuestSupport]

We're happy to hear it! Please feel free to reach us via PM if you run into any trouble in the future, hope you have a great weekend.

[Nickolaus_Gildon]

If anyone doesn't want to have to factory reset their device to try to fix this, I fixed this on mine by just initiating a screen cast session from the Quest 2 to my phone.  I ended the cast session and the Quest 2 and phone app are connected again.