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Meta Quest Browser 33.3 WebXR Videos flickering

Hi, 

It's a nasty bug since Meta Quest Browser Update to 33.3
Videos (.mp4) are fheavy lickering using Meta Quest 3 in VR Mode. 
Previouse versions worked without any problems. I also did a factory reset with no success. 
Unfortunately, I can't roll back the Browser Version. 
In Wolvic Browser, videos are correctly displayed. 

Here is an example link: 
A simple video texture on a plane.
https://www.ayashmi.com/video_bug/Video_Bug.html

I also contacted support, but with no success. 

Best Tom

14 REPLIES 14

MetaQuestSupport
Community Manager
Community Manager

Hi there, @IOFX_Digital_Productions! So many users enjoy watching videos on the web browser online in VR, so we definitely want to make sure your experience with it is running as smooth as possible! In order for us to assist further, please answer the following clarifying questions and we can continue from there: 

  • What specific videos are you pulling up on your browser? Are they on a website like YouTube, something similar, or are these downloaded videos? 
  • When factory resetting your headset, was this done on the Meta Quest mobile app or was it done through the headset itself? 
  • Are you using your headset connected to a PC for PCVR gaming or are you using it in standalone mode? 
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there! We just wanted to swing by to continue working with you and gathering more details regarding your experience with the Meta Quest browser. Whenever you're ready, we'll be here and happy to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi, it is with all kinds of .mp4 files in WebVR projects. 
The flickering issues with .mp4 / webm videos started with the last v32 update of the Meta Quest Browser and is still there also with the upgrade v34 from today. Before v32 it always worked perfectly. 
You can see the issue if you enter VR under following site with a Meta Quest 3 Device:
https://www.ayashmi.com/video_bug/Video_Bug.html

Thanks a lot for your Support on this. 





We appreciate you getting back to us, @IOFX_Digital_Productions. While the issue has continued even after recently updating the browser, we do want to make sure a bug report is submitted to allow our engineers to look further into this report.

Also, if you haven't already, we want to make sure the headset is fully up-to-date and to perform a hard reboot on the headset by holding the power button for 30 seconds to ensure the device is functioning properly with this activity. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi, 

I did already a hard reboot. I even made a factory reset. Right after the factory reset, the problem is gone, but the next time, when the headset is updating itself the bug persits again. 
I already sent a bug report but never got a contact to a developer. May you please forward this to the developer team? It's a serious problem, which makes my clients project nearly unusable. 

The bug is clearly visible under following link: 
https://www.ayashmi.com/video_bug/Video_Bug.html



Thank you for letting us know!

We want to ask if you have attempted the debugging tool from WebXR. If you have and it didn't work, please reach out once more to the developer

We hope to hear back from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

chrisdings.2023
Honored Guest

I have the same issue. V32 is working fine, v34 flickering. Using Mp4 and HLS (2D and 180 3D). Both flickering 😞 (not playing at the same time of course)

Hey there @chrisdings.2023, thank you for bringing this to our attention. 

 

We want all of our users to have the best experience possible, therefore, we are keen to get this resolved for you.

 

We'd really appreciate it if you could make a report via the following link. This will allow us to get a better understanding of the issue. From there, we will be able to further investigate the issue to try and find a resolution. 

 

Have a lovely day!

 

 

 

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi there @chrisdings.2023, we're just checking in to see if you were able to submit a report about your issue. 

 

We really want to try and get this resolved for you as soon as possible. Therefore, this report is crucial in giving us more information. 

 

We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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