My lost two hours over lost face guard recall replacement and a sales promo in which my wish list game was on their list but unlike other offerings, was not discounted.
NOTE - the agent, providing only name ‘Gerry’ refused after I complied with every screenshot and info demand to provide his ID or pass me onto a supervisor.
His questions or responses made no sense. Like asking me what discount did my screen show? See above…it WAS not discounted, hence the question.
It went on and on. Store support but unable to ‘see’ the actual sales page or find it.
They proposed at the end to offer me if I purchased at the full price a credit to buy more…as they had indeed failed to discount the game in fact when Gerry had insisted the error was at my end.
I also sent a screenshot of their site about the visor accessory recall. He insisted I send a photo of my facial blemishes, rash and issues around the facial guard area??
Again, no ID and no supervisor or level 2 support. I’m to await the guard replacement as none was created for my model number despite my response years ago.
From two support questions, very poor training and call management escalated to what appears a constant. They want my dollars on apps and headsets but little consideration for common-sense, respectful handling of consumer needs outside of scripted, unthinking call handling. I will keep raising the red flag.
I did ask for a store credit for the discounted amount they were to correct on their end. Their mistake, not mine. Nope. Pay the full amount upfront. Who knows if I would need to fight support for a missing credit? No ID and the Supervisor refused to come into the call.
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