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Meta Quest Companion App Broken - can't connect to Headset Settings

Jjamg305
Honored Guest

It appears there is no possible way to connect my headset to the Meta Quest companion app and access Headset Settings. Please advise any possible viable solution...

I can't enter developer mode, I can't cast, I can't reconnect a controller. I can only see the App Library which is no help to me. Meta is a $1.2 trillion company yet I am here struggling to connect their VR headset to a mobile app. 

img_5162_720.jpg

  • I already tried uninstalling and reinstalling the mobile app with no luck
  • I already made sure I created a developer account with no luck
  • I already rebooted headset ... and factory reset the headset with no luck
  • I even tried holding my breath and counting to 10.
3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hello there @Jjamg305! We understand you are having issues trying to connect with your headset. We are sad to hear this and would love to help you get down to the bottom of this. In order to do so we would like for you to PM us so that your personal information stays protected. To do so, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We value your response and look forward to hearing back from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Why don’t you post the solution on the community forum? I am sure others would benefit from it. 

Hey @Jjamg305! We are needing to gather account information to look deeper into the issue at hand and we don't want to ask for your information publicly. That is why we ask for you to PM us.

 

We appreciate your time and patience as we work through this with you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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