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Meta Quest Finding Position Issue

LunaPoly
Honored Guest

Ever since my dad fixed the strap, my headset was finding its position in less than 30 minutes everytime. My dad and were trying to fix it many times. I factory restarted it around 5 times. The most recent time, I press Don’t Share in the app and somehow made it worse. It was now less than 30 seconds. My warranty hasn’t expired yet, it still has like 5 months.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi there @LunaPoly,

 

We realize you're having some issues with the tracking of your headset and we also appreciate you for attempting the correct troubleshooting steps to fix the same. From here, we'd request you to send us a PM so that we're able to gather more details around this and provide you with alternate solutions.

 

Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Meta loads of us all have the same issue what is the fix ...a lot of us are out of warrnety but this defp seems like a meta issue not a customer one ? I've hardly used my meta 3