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Meta Quest Gift card - Error Performing Query ( could not redeem)

carlosamj79
Protege

I bought a 50 usd Gift card for my kid, and again ( second time, this has happen to me) and we tried to redeem it on the app and again , could not do it, no the app, website, try the VPN, because this card was bought on the US and I´m physically in Mexico.

I do not know why this has to be so BAD......................in this time, where everything is digital, you buy everything online, redeem codes, gift cards, redeem games online ....ALWAYS META get the Top SCORE on this issue, always a problem.....

I do not understad how or why this is so difficult to do...you buy a code and just redeem it....

I need help, or i just wasted 50 USD ?!?!?!?!

2 REPLIES 2

Booba89
Honored Guest

I have noticed this with most online cards now. You have to log into the actual website and redeem the code there. I thought I lost my money too but I had to go to meta.com. If you search redeem code it will send you to the correct page.

carlosamj79
Protege

No luck with the meta admin , we went back and forth so many messages and at the end they could not help me

  • I bought the gift card in the US
  • im in Mexico and try it to redeem it while in Mexico 
  • he told me that the cards are region lock I could not redeem it on Mexico or even on my account that I should return it to Walmart and get my money back

At That moment I downloaded a VPN app use a US server and try to redeem it on the Meta app and it worked

 

 

 

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