Over the past month I have been struggling to get the Meta Quest Link software to work properly on my PC. I’ve been using a Meta Quest 2 and the link software for multiple years now and this is the first time I’ve ran into this issue. I use a Link cable as my internet isn’t good enough for Air Link, and while I’m playing PC car games. After 10-30 minutes, my PCVR session will either boot me to the Quests Home Screen, go black or freeze frame my session and loop the audio. After it does this for the first time it will then begin doing it more frequently to the point where I give up and shut down VR entirely. I’ve gone through all the troubleshooting steps like the firewall, antivirus, making sure my cable is stable and up to spec. My PC greatly exceeds minimum specifications. I’ve reinstalled the quest link app multiple times. Made sure all my drivers are up to date. At this point reinstalling windows is the only option if I want to fix the issue
I'd still try a different cable. I had similar problems a while ago. In my case, it was the cable. I couldn't see any damage on my old cable, it also wasn't twisted or anything., but a new cable solved my problem.
We realize such abrupt issues could be frustrating for a user who's been into PCVR for quite a while now and we thank you for bringing this to our attention via Community Forums. Moreover, we also appreciate that you have indeed attempted the relevant troubleshooting steps in order to fix this issue however the issue still persists.
Moving ahead, could we please request you to send us a PM allowing us to gather more details around this and provide you with alternate solutions to get with PCVR once again.
Yes, sorry, wifi was out for a few days so I couldn't get back to this. I meant to add that the app would perpetually load when opened and would only successfully boot when the OVR service is manually restarted
We can see that you are having issues with the Quest link even after trying a couple of troubleshooting steps. We appreciate you for the effort taken to resolve this issue. We also have a couple of troubleshooting steps to get you back into PCVR:
Confirm your USB power settings:
Open Device Manager.
Expand the universal serial bus controllers section at the bottom of the list.
For each item listed under universal serial bus controllers:
Right click and select Properties.
Navigate to Power Management.
Ensure that the options to save power are deselected.
Not all these listings will have these Power Management options, so we can skip ones that do not, and move onto the next item in the list until completed.
Check for Selective Suspending:
Right-click the Start menu icon
Click Power Options
Click Additional Power Settings
Click Change plan settings
Click Change Advanced Power Settings
Find USB Settings
Make sure that Selective Suspend Setting is set to Disabled
Enroll in/opt out of the Public Test Channel (PTC):
Open the Meta Quest Link app on your computer.
Select Settings in the left menu.
Select the Beta tab.
Next to Public Test Channel, click to enroll.
Note: Unenrolling will no longer roll back the software to the current Live Release version. You will need to manually uninstall and install after unenrollment if a rollback is required.
Manually reboot the headset
We hope this is going to resolve the issue, if not, please send us a private message and we will look into it further. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Discussion with IA Grok on the issue. New Display Port ALT MODE??? Why DisplayPort Alternate Mode might be involved
Increased complexity: • The addition of DisplayPort Alternate Mode introduces a new way for the Quest to communicate with the PC, treating it as a DisplayPort display in addition to its usual role as a VR headset via Quest Link. This dual functionality can complicate the management of USB-C connections, drivers, and communication protocols. • If the software (Horizon OS or the Oculus PC app) is not fully optimized to handle this mode, it can lead to instabilities, such as connection failures, slowdowns, or crashes.
Hardware and software compatibility: • DisplayPort Alternate Mode requires that the PC, USB-C cable, and headset all support this standard. If a single component (e.g., a non-DisplayPort-compatible USB-C port or a misconfigured GPU driver) is not working properly, it can disrupt Quest Link operation, even for users not actively using this mode. • Nvidia 5000 series GPUs, mentioned in some reports on X, appear to be particularly affected by compatibility issues with v76, which could be exacerbated by the new mode.
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