cancel
Showing results for 
Search instead for 
Did you mean: 

Meta Quest Link - Why does Hand Tracking Require Developer Mode?

bluetongue
Honored Guest

I tried setting up Meta Quest Air Link on one of my clients Laptop's and Quest 3 Headset today but had an issue getting hand tracking to work while in Air Link. 

I think the issue is that the Meta Account we are logged into on the Oculus App on the Laptop & Quest 3 are not in Developer Mode.

On my PC I'm logged into a Meta Account on the Oculus App with Developer Mode enabled. This gives me access to the Developer Runtime Features toggle under the Beta Settings. This option is not visible on the client's laptop. 

When the toggle is on, hand tracking works in Quest Link. When it is off, hand tracking does not work. Since the option is only visible in Developer Mode I cannot enable hand tracking on the client's laptop.

My question is why has Meta set it up in this way and is there a work around?

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi @bluetongue, thanks for reaching out to assist friends in the Meta community. We understand that the Oculus link should perform the same as it does for you. Typically, PCs are required but to troubleshoot, please confirm the following:

  • Does their laptop at least meet the requirements?
  • Does tracking work using the Quest 3 standalone?
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi again, we're happy to assist further but have yet to hear back @bluetongue! Just wanted to confirm that your laptop met the minimum requirements? If not, feel free to let us know. Thank you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?