07-20-202408:12 PM - last edited on 07-24-202401:46 PM by AliceinVRworld
Hello! My Meta Quest Link has not been operating for 1-2 weeks, I tried deleting the app several times, even reset my password on the quest mobile app as well, and nothing is solving my problem. When I try to log in it would say my password or email is incorrect in the log in section. In the "Log in to Meta" section, it would not allow the browser popups to log in through it. I even tried clicking the "Forgot Password" button, and that window was unresponsive along with the "Help Center" window. So basically I am at a complete dead end, with no way forward. Please advise!
Hi there, @TacticalWreckage! We'd love to do all we can to ensure your PCVR experience is thriving, so thanks for bringing that Meta Quest Link desktop login issue to our attention! If you're able to log into auth.meta.com without any issues, we'd like you to try the following steps to repair that desktop app instead:
If Windows asks you if you are sure you want to open this file, click Yes.
If Windows Defender prompts Windows protected your PC, click More info, and then click Run anyway.
If your antivirus software restricts the file from opening, temporarily disable your AV and continue.
Please remember to re-enable your antivirus software once you have completed the repair.
Allow the repair process to run, download, and install.
Launch the Meta Quest PC app.
Should the issue persist from there, feel free to shoot us a PM! Simply select our name to get to our profile page, or click here, and we'll take a look into this for you. Next, click "Send a Message" to privately message us. Please remember, you must be signed into the community first to send us a private message. We look forward to hearing back from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey, @TacticalWreckage! Hope you're doing well! We just wanted to touch base and ensure you've been able to get signed in on that desktop app. If you're still having issues after repairing the app, don't hesitate to reach back out with a PM. We're here to help make sure you're all set!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thank you very much for the help! I managed to solve the problem before I got your response, all I needed to do was fix my pop ups for my computer by resetting my default browsers, but I really appreciate your assistance!
Awesome, and thanks for letting us know! We're so glad to hear you've been able to get logged into that desktop app and join the PCVR fun, and we appreciate you working with us on that! If anything else pops up at all, just give us a shout. We're always here when you need us, @TacticalWreckage!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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