09-20-2024 08:38 AM - last edited on 09-27-2024 07:37 AM by MetaNinjaTurtle
Hi all,
I've already checked everything possible, and spoke with a support team (there were ~5 different people).
But the last message I received:
Worry not, I will do my best to assist you with this. Kindly note, at this time, our Meta Quest units do not support Laptop GPU's. I would highly recommend using a windows PC.
I believe, my laptop fits the recommended requirements:
Acer Nitro 16.
GPU: NVIDIA GeForce RTX 4060
CPU: AMD RYZEN 7.
Even after setting up Graphic Driver usage through NVIDIA tools, it still doesn't work.
On the headset, I have just an infinite loop.
I believe, the Meta Link still doesn't use an NVIDIA Graphic Card and instead works through an integrated video card.
Maybe someone faced the same issue and got resolved, please share your ideas.
Or maybe you know a similar application for using the Quest as a linked device.
A suggestion to the Meta Quest Link developer team, - add the option of card selection.
Solved! Go to Solution.
09-26-2024 09:26 AM
Hi @MetaQuestSupport, thank you for the provided answer.
Unfortunately, this method also didn't work for me.
But, I tried to disable the AMD driver from the Device Manager - and this way Meta Link works for me (anyway, the PC App says that the computer doesn't meet the requirements).
This way the PC resolution is poor for me, so I switched the driver back and will be looking on the AMD side how to configure its usage.
Thank you a lot!
Andrii Horlov
09-23-2024 12:35 AM
Hi @fidgetik
Thank you for sharing your experience and bringing this to our attention.
We can understand that this is a frustrating issue and we will do our best to help.
Could you try a clean install of the PC app:
We're aware of possible issues that can occur with the latest AMD driver update. If Air Link worked for you previously, rolling back the driver to a previous version will work as a quick fix while a more permanent solution is being worked on.
If you continue to encounter issues setting up Link, please click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
09-26-2024 09:26 AM
Hi @MetaQuestSupport, thank you for the provided answer.
Unfortunately, this method also didn't work for me.
But, I tried to disable the AMD driver from the Device Manager - and this way Meta Link works for me (anyway, the PC App says that the computer doesn't meet the requirements).
This way the PC resolution is poor for me, so I switched the driver back and will be looking on the AMD side how to configure its usage.
Thank you a lot!
Andrii Horlov
09-26-2024 09:38 AM
Hey there @fidgetik,
Seeing your laptop specifications, it should be fine to work with Meta Quest Link App, it might be prioritising the integrated graphics of the Ryzen 7, you could try to set your RTX 4060 as the main graphics card manually in the windows settings menu.
Hopefully that can help solve your issue, and if it doesn't you can contact our support team again!
"How much you wanna make a bet I can throw a football over them mountains?"
09-26-2024 09:45 AM
Hi @MetaNinjaTurtle,
Thank you, it was one of the first actions before I wrote here and to custom support 🙂
Surprisingly, after disabling/enabling the AMD graphic card, I still can use the Meta Link. (I didn't reboot the laptop yet, but it might be fixing the problem)
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