Meta Quest Link not working on Laptop with RTX 4060

[fidgetik]

Hi all,

I've already checked everything possible, and spoke with a support team (there were ~5 different people).
But the last message I received:

Worry not, I will do my best to assist you with this. Kindly note, at this time, our Meta Quest units do not support Laptop GPU's. I would highly recommend using a windows PC.

I believe, my laptop fits the recommended requirements:
Acer Nitro 16.
GPU: NVIDIA GeForce RTX 4060
CPU: AMD RYZEN 7.

Even after setting up Graphic Driver usage through NVIDIA tools, it still doesn't work.

On the headset, I have just an infinite loop.
I believe, the Meta Link still doesn't use an NVIDIA Graphic Card and instead works through an integrated video card.

Maybe someone faced the same issue and got resolved, please share your ideas.
Or maybe you know a similar application for using the Quest as a linked device.

A suggestion to the Meta Quest Link developer team, - add the option of card selection.

[MetaQuestSupport]

Hi @fidgetik 

Thank you for sharing your experience and bringing this to our attention.

We can understand that this is a frustrating issue and we will do our best to help.

Could you try a clean install of the PC app:

1. Disconnect the Rift/Link cable from the laptop.
2. Disconnect your computer from the internet.
3. Backup any necessary content.
   • You can find steps on how to do so here.
4. Reboot into Safe Mode.
5. Uninstall Oculus PC app using the Control Panel.
6. Delete all Oculus folders from the following folder:
   • C:\Program Files
7. Remove any Oculus folders from the following locations:
   • C:\Users\YourUserProfile\AppData
   • C:\Users\YourUserProfile\AppData\Local
   • C:\Users\YourUserProfile\AppData\LocalLow
   • C:\Users\YourUserProfile\AppData\Roaming
   • C:\OculusSetup-DownloadCache
8. Restart your computer in normal mode.
9. Reconnect your computer to the internet.
10. Install Oculus PC app again using the setup tool from our website here.
11. Reconnect the Rift/Link cable and re-test the headset.

We're aware of possible issues that can occur with the latest AMD driver update. If Air Link worked for you previously, rolling back the driver to a previous version will work as a quick fix while a more permanent solution is being worked on.

If you continue to encounter issues setting up Link, please click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[fidgetik · Accepted solution]

Hi @MetaQuestSupport, thank you for the provided answer.

Unfortunately, this method also didn't work for me.

But, I tried to disable the AMD driver from the Device Manager - and this way Meta Link works for me (anyway, the PC App says that the computer doesn't meet the requirements).

This way the PC resolution is poor for me, so I switched the driver back and will be looking on the AMD side how to configure its usage.

Thank you a lot!
Andrii Horlov

[MetaNinjaTurtle]

Hey there @fidgetik,

Seeing your laptop specifications, it should be fine to work with Meta Quest Link App, it might be prioritising the integrated graphics of the Ryzen 7, you could try to set your RTX 4060 as the main graphics card manually in the windows settings menu. 

1. Right-click the Windows icon in the taskbar, then select Settings.
2. Click System > Display > Graphics.
3. You'll see a list of apps and games. ...
4. Select your app, then click Options.
5. Choose the Graphics setting you prefer. ...
6. Click Save.

Hopefully that can help solve your issue, and if it doesn't you can contact our support team again!

[fidgetik]

Hi @MetaNinjaTurtle,

Thank you, it was one of the first actions before I wrote here and to custom support 🙂
Surprisingly, after disabling/enabling the AMD graphic card, I still can use the Meta Link. (I didn't reboot the laptop yet, but it might be fixing the problem)

[texmurph]

I found this while googling.

Weirdly, your step above of disabling/enabling the iGPU made my error message go away about my computer not meeting minimum requirements! 

Still having a separate Link issue, but the message is gone at least.

[MetaQuestSupport]

Hi there,

Thanks for reaching out. Could you please send us a private message as we would need to gather further information to look into this issue for you.

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

We look forward to hearing from you!

[MetaQuestSupport]

Hello there, we just want to check if you still need any further support with this issue. Please don't hesitate to contact us again and we look forward to your reply!