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Meta Quest Link service is unavailable

KuperWwW
Honored Guest
2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @KuperWwW. PC VR is a great experience for any VR enthusiast. Being able to play with those upgraded graphics can really help enhance the immersion. We know how these issues can impact your experience and would be happy to look into this and assist however we can!

We would first like to ask some questions to better understand your situation and provide better assistance:

  • Has PC VR worked in the past? If so, when did this issue start?
  • Does your device have issues in standalone mode?
  • Are you trying to use a Link Cable or Air Link connection?
  • Do you currently have the PTC enabled in the PC app settings?

Otherwise, here are some troubleshooting steps we would like to ensure you have tried:

  • Restart your PC
  • Run the Meta Quest Link application installer and use the "Repair" option
  • Ensure your Firewall and/or Antivirus are not blocking the PC application
  • If possible, test your headset on another PC

We look forward to investigating this issue further and helping you out however we can. Please take some time to answer our questions and review the troubleshooting steps. We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again, @KuperWwW. We haven't heard from you and hope one of our simple fix suggestions was able to help you out. If not, feel free to get back to us at any time, and we would be happy to investigate further to see what we can do to help you out. Just let us know!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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