My meta quest link app is causing my PC's display to go black and inputs to stop, after a few minutes i need to Force reset my PC or it does it naturally and i cannot figure out why. This has been going on for about a week and i have tried deleting and redownloading my games as well as the actual software for Quest. I am up to date with all my drivers and Quest software.
We understand how annoying it can be when the application causes your PC screen to go completely black, and we would be happy to discuss this further with you to see how we can help.
There are a few things that can cause this kind of symptom outside of the ones that can be resolved by that step, but luckily we can cover tons of them in just a few additional simple steps these steps are a sort of "factory reset" for the application:
Disconnect the Rift/Link cable from the computer
Disconnect your computer from the internet
Backup any necessary content
You can find steps on how to do so by clicking here.
Reboot into Safe Mode
You can find steps on how to do so by clicking here.
Uninstall the Oculus PC app using the Control Panel
You can find steps on how to do so by clicking here.
Delete all Oculus folders from the following folder:
C:\Program Files
Remove any Oculus folders from the following locations:
C:\Users\YourUserProfile\AppData
C:\Users\YourUserProfile\AppData\Local
C:\Users\YourUserProfile\AppData\LocalLow
C:\Users\YourUserProfile\AppData\Roaming
C:\OculusSetup-DownloadCache
Note: The AppData folder is usually hidden. Use these steps to access AppData.
Press Windows key + R to launch the Run dialog window.
Type %AppData% in the Run box and click OK or press Enter
File Explorer will launch to the AppData\Roaming subfolder.
Click AppData in the File Explorer address bar to show all three subfolders in the AppData location.
Restart your computer in normal mode
Reconnect your computer to the internet
Install the Oculus PC app again using the setup tool from our website here
Reconnect the Rift/Link cable and re-test the headset
If you're still seeing some struggles after the reinstall, send us a Private Message so we can dig into it deeper with you by selecting our name to get to our profile page, or clicking here. Then, click "Send a Message" and we will be able to reply shortly! Please remember, you must be signed into the community to send private messages.
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