I have been having an issue for a few days now on the Meta Quest app where I can't change my profile picture. I've tried uninstalling and reinstalling the app, but it still gives me an error message and changes my profile back to what it was previously.
The message it gives just says "An unknown error occured while trying to change your profile picture," and I can't get it to work at all.
Thank you for that update, @KitKat141.131. We wanted to go ahead and share the steps to edit your Meta Horizon profile, which can be found here. Please try these steps to see if you are able to make that change to your profile picture. If you are still experiencing issues, please do not hesitate to reach back out to us again.
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Hey again, @KitKat141.131! We're just circling around to see if you are in need of any more support regarding your profile picture on the Meta Quest mobile app. If not, always feel free to reach out to us in the future if any questions, concerns, or issues arise. We are always more than happy to assist our fellow Meta family members. Have a great one. Thank you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Oddly, it did change to something I tried to make as my picture, however I still can't directly change my picture. Is there a daily limit on how many times a profile picture can be changed?
Thank you for letting us know, @KitKat141.131! We have a few more troubleshooting steps you can attempt. Is there an available PC or laptop for you to attempt changing your profile picture? If not, please attempt to delete the Meta Quest mobile app and reinstall, then proceed to change your profile picture. Please let us know how this goes. We can't wait to hear back from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
My picture changed again. I think that the mobile app actually may just be delayed in timing, as my profile pictures have started changing about an hour after I first tried it.
We appreciate you keeping us updated, @KitKat141.131, and we absolutely can see how this editing delay might affect the convenience of managing your Meta account. To be clear, it's essential to us that everyone in VR is able to use their account to represent themselves as closely as they'd like! To make sure our engineers and developers are aware of this situation, we highly suggest reporting a problem on your Meta Quest mobile app with these steps. We've also included those steps below for reference:
From the Meta Quest mobile app, select Menu on the bottom right.
Select Help and Support then select Start a Report.
Select Report a Problem then type an explanation where prompted.
Select Send on the top right.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
i have been having a issue with the profile picture choose setting. I just made an account and the app told me to choose a profile picture, but the next button is hidden when i do. After a while i figured out that the next button is under the end of my screen(my computer is too small). i am unable to process with the app or my account intel i press next. I CAN"T PRESS NEXT.
if anyone is having this issue and knows how to fix it, please reply(it's been 2 days)
Do you have an older phone? I and other users had this problem with the "not visible part" of the app when using older phones. I never had that issue since I have a new phone.
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