My meta quest 2 move app has stopped tracking calories and time (everything) from today.
Everything stat stays at zero independent of what games/exercise i undertake.
I've tried rebooting, reinstalling the iphone app, a factory reset, and deleting all the history.
I've wasted all day on this and lost all my fitness history as a result.
Spent a good hour on chat and phone call with Quest support and they couldn't resolve either.
Now appears my wife's quest also has the same issue so thinking it can't be related to my one account all though I do have secondary accounts on each quest.
Anyone else having a similar problem or found a resolution?
Hello. I just tested this a couple days ago and just right now. Yes, this is still an issue. The headset shows 0 calories 0 minutes regardless of activity.
It's been a while I observe this thread as I encountered the exact same issue as everyone with My Occulus Quest 1 and the Meta Quest Move App :
The app doesn't track calories and doesn't track time. (this is the main issue reported by this thread)
This happened right after the Move App updated. Since this update the app doesn't track anything.
I just noticed something that could help to identify the issue :
I noticed that on My Occulus Quest 1, the system integration with the Move App is broken ! Indeed, when I turn off the overlay from the app OR from the system integration, the overlay stays, I need to reboot the headset for this parameter to apply. This is abnormal behavior and I think it's related to the problem we are all encountering. Because if the system integration is broken, the Move App devs will not see anything wrong in the app logs they receive in bug reports or in their unit tests reports because the problem is elsewhere. Perhaps the problem is in the Meta Quest system (Quest 1 AND Quest 2) and the app simply doesn't receive any data to process.
So, to correct these issues, Meta SHOULD consider to choose one of these three options :
Meta COULD trigger a Move App rollback to the previous working version of the app on the Quest 1 AND Quest 2 (in order to support again the old versions of the Occulus Quest system APIs)
OR Meta COULD correct the system API related code inside the App to track again activity and movements ! (in order to support the new versions of the Occulus Quest 2 system APIs and to restore the support for the Quest 1 System API)
OR Meta COULD correct the system API itself by deploying a firmware update on Quest 1 AND Quest 2.
PS : the delay to correct the main issue is unacceptable for a company like Facebook/Meta. I'm glad this is not a security-related issue, as I won't imagine how bad the Facebook source code is if Meta can't provide an 'acceptable' time to fix such an easy bug for their Meta Quest devices. (yeah, I'm dev... hopefully, not for Meta)
In practice, bugs that compromise the use of an App or a system API or security, MUST be considered high priority. The Meta Quest Move App is unusable since 1 month as the tracking features it contains ARE the main functionnalities of the App...
Yes, I'm also having Move app problems ever since I updated to V55 about 2 weeks ago. Everything was working fine in V54. I only have 1 main account. I hope it gets fixed in V56 because I want to keep track of my working out goals.
