Hello. First of all, I apologize for asking through a translator.
I'm using a meta quest pro, I've already been swapped for a new product more than 3 times and these issues have persisted, so I'd like to hear a similar case to mine or a developer's opinion.
Even though the Quest Pro body is functioning normally, there is a bug that causes controller tracking to deviate if the left controller or right controller temporarily falls out of view, especially if it goes back to its place, and I found that it stayed in the wrong tracking position for a certain amount of time.
After testing several times, I think this is not a problem with the Quest Pro device, but with the sleep mode of the controller itself. I don't know why I put these functions in, and there is no control over sleep mode, and I would like to officially say that it is a software problem for the problem of tracking being out of order even though it is a very short time.
In order to solve this problem, it would be very helpful to solve it by increasing the delay if there is a sleep mode, or to make it possible to set the sleep mode in the software. If there is a case similar to mine, or I would like to hear from the developer.
I've had this issue for 4 months, since the quest 3 software was developed, meta has thrown its pro users under the bus. I've spent 4 months back and forth with them and they won't provide warranty to my headset within canada because I purchased it on Amazon.com I will never buy another meta product again, they don't care about their customer base, nor will they resolve this issue since everyone who bought a pro has experienced controller tracking becoming unusable in the past several months. Good luck tho
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